Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,107 reviews left anonymously by employees. This rating has been stable over the past 12 months. 76% of employees would recommend working at The Hanover Insurance Group to a friend and 74% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

76% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (46) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"The benefits (Health Insurance & 401k) were good and affordable" ((in 126 reviews)); "First and foremost the people are great." ((in 99 reviews)); "The company’s culture is great" ((in 88 reviews)); "great company and management." ((in 43 reviews)); "good pay (I think)" ((in 42 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Horrible Training" ((in 16 reviews)); "clueless upper management, lack of upward mobility, salary on the low side" ((in 9 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 8 reviews)); "Favoritism is extreme." ((in 5 reviews)); "incompetent management team." ((in 5 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What are the top reviewed The Hanover Insurance Group locations?

Worcester , Howell , Atlanta , Itasca , Chicago , Richmond , Salem , Windsor , Boston , Houston , New York , Detroit , Dallas , Syracuse , Lansing , Grand Rapids , Los Angeles , Hartford , Tampa , Roanoke , Portland , Charlotte , Santa Ana , Roseville , San Francisco , Baltimore , Piscataway , Somerset , Illinois City , Bedford

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(995 total reviews)

John C. Roche

91% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (995 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

995 reviews

4.0

Apr 6, 2019

Cares about employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Innovative wellness programs including custom live guided meditations, a virtual and onsite garden clubs, lgbtqa friendly benefits, flex work arrangements. Co-workers are, caring, smart and hard workers.

Cons

Inconsistent work experiences based on department/manager. Not enough women/minorities in leadership. However there are initiatives to improve this.

2.0

Mar 28, 2019

It's impossible to handle auto claims here

Auto liability claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Bennies are not bad for the industry, especially 401k. PTO days are hard to work with.

Cons

Way too many disconnected systems and work arounds. People leave and don't get replaced by the same experience. Managers can't deal with it all. Everyone who works in a claims departments knows there's always too much work - job security at least - but here it's really hard.

3.0

Mar 25, 2019

Decent benefits but inflexible policies punish and frustrate employee advancement

Insurance service professional

Recommend

CEO approval

Business Outlook

Pros

401(k) with employer match, employee stock purchase plan with 10% discount, gym facilities on campus

Cons

Inflexible attendance policy - any more than 5 instances of calling out, whether for sick time, needing to take care of a child who is home from school for a snow day or being sick themselves, or any other reason, can and will be held against you when the company is considering you for a promotion, a new position you apply to elsewhere in the company, or for a raise at yearly review. Managment has a tendency to not be transparent about various decisions and to roll out changes without fully taking into consideration how this will affect the ability of the people working under them to actually do their jobs.

Viewing 580 - 582 of 995 Reviews

Jobs at The Hanover Insurance Group

Actuarial and Analytics Business Analyst (Worcester or Remote)

Actuarial and Analytics Business Analyst (Worcester or Remote)

Commercial Surety - Underwriting Specialist Surety (Remote/Hybrid)

AVP Premium Audit (Worcester OR Remote)

Actuarial and Analytics Business Analyst (Worcester or Remote)