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      The Hanover Insurance Group

      Engaged Employer

      The Hanover Insurance Group reviews

      3.9

      78% would recommend to a friend

      (993 total reviews)
      avatar

      John C. Roche

      90% approve of CEO

      78% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.2

      Work/Life balance

      4.0

      Diversity & inclusion

      3.7

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      993 reviews
      1.0
      Oct 3, 2014

      Horrible Employer

      Auto adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are fabulous and the pay is alright.

      Cons

      The manager's are terrible! If you challenge management in any way they will fire you. They hand down unrealistic expectations to employees, while playing favorites to others. Its ridiculous how this company operates. The bottom line is that they have a revolving door policy. Management does NOT care about anything but you, the employee, keeping your head down and your mouth shut. (I was literally told that by a manager while I was an employee) And I will definitely say that corporate does NOT care. You report this to them and they back up the management staff, even after several complaints about bullying, targeting, retailiation, etc... Oh and management requires people work when the office is on a holiday but you will NEVER see a manager there.

      2.0
      Feb 29, 2024

      Scammed

      Level ii claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO is decent. The benefit options are nice. Always rewarding with positive feedback , and promotes good employee interaction & relationships.

      Cons

      *Too high of a claims volume to manage your work. 17 claims in a day, 13, 10, 12. But all you hear is “call right away” or “you didn’t call within a 24 hr period” ITS NOT possible! *Auto answer is horrible. You can’t finish notating a claim before the phone beeps and there is another customer *Commerical and personal auto claims together is a bit overwhelming * Training is terrible *Processes are horribly long *Overworked to keep pending down, don’t do it, it doesn’t matter. They have great rewards programs if they actually stick to it. You can collect Bravos and receive money for turning them in, but that’s only if your manager is truthful about it. Ask for proof of your referral because that seems to be an issue for them to pay you for as well.

      3.0
      Feb 28, 2023

      The bait and switch

      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. They provide all training. Advancement within the company is within reach. Great bonuses.

      Cons

      Remote hire does not mean you’ll actually be remote.

      Viewing 19 - 21 of 993 Reviews
      Related searches: The Hanover Insurance Group jobs | The Hanover Insurance Group salaries | The Hanover Insurance Group benefits | The Hanover Insurance Group interviews
      ReviewsThe Hanover Insurance Group reviews

      Glassdoor has 1,105 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.