The Hanover Insurance Group reviews

Pockets of leadership/ management that pays lip service to values, continued trend in outsourcing, substantial job eliminations in 2017.

The call center environment is stressful, the expectations for the position can be reached but it is almost imposible to exceed the expectation, and management tends to focus on performance more than going above and beyond for the customer. They do care about the customer experience, but not to the point that it is more important then your call statistics.