Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,106 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 76% of employees would recommend working at The Hanover Insurance Group to a friend and 74% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

76% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (46) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"Good benefits and atmosphere." ((in 119 reviews)); "First and foremost the people are great." ((in 95 reviews)); "The company’s culture is great" ((in 82 reviews)); "good pay (I think)" ((in 48 reviews)); "great company and management." ((in 43 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"They have no less that 13 systems and training was horrible." ((in 19 reviews)); "Certain business segments have better leadership than others." ((in 18 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 8 reviews)); "Cliques and favoritism rampant." ((in 8 reviews)); "Systems are outdated and glitchy." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What are the top reviewed The Hanover Insurance Group locations?

Worcester , Howell , Atlanta , Itasca , Chicago , Richmond , Salem , Windsor , Boston , New York , Detroit , Dallas , Houston , Syracuse , Lansing , Grand Rapids , Los Angeles , Hartford , Tampa , Roanoke , Portland , Charlotte , Santa Ana , Roseville , San Francisco , Baltimore , Piscataway , Somerset , Illinois City , Bedford

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The Hanover Insurance Group

The Hanover Insurance Group reviews

3.9

76% would recommend to a friend

(994 total reviews)

John C. Roche

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Work/Life balance

4.1

Culture & values

4.0

Diversity & inclusion

3.8

Career opportunities

3.6

Senior management

3.6

Compensation and benefits

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

994 reviews

5.0

Jun 28, 2023

Great Company to Work For

Rating specialist

Recommend

CEO approval

Business Outlook

Pros

Competitive salary, great people to work with, room for growth

Cons

Raises are small and infrequent depending on the department

2.0

Jun 21, 2023

Not what it once was

Sales manager

Recommend

CEO approval

Business Outlook

Pros

My boss was not a micro manager. He trusted you to do your job and thats a great thing. Starting 3 weeks PTO and great Co workers. Bonus is great if you can hit it.

Cons

Pay is horrible. Your bonus makes up for it but first you have to hit goal. Tough to do with an less than mediocre product. Management is very disconnected. There is constant follow up as they never responded to emails. Communication is horrible. You find out what's going on from Agents before you find out from someone in your own company Extremely slow to react... To everything. RVP was never available They love to remind you about their core values however they don't Empower their employees with those core values

3.0

Jun 3, 2023

Good company but ...

Systems engineer

Recommend

CEO approval

Business Outlook

Pros

Benefits, PTO, people Very little responsibility and accountability which could be pro or con.

Cons

Incompetent management in systems. Management is very micro oriented. A new employee, dba, with 20 years experience , said that management is scared to move anything in fear of it not working. Best story, 3 consultants were let go due to incompetency. 5 years later they were brought back. A few years later 2 of the 3 were CIOs at Hanover and one is currently the CIO. That is a joke as is the mgt in systems. My daughter has been underwriter at another company for 3 years. In the underwriting business, she has been told Hanover pays but the underwriters hands are tied once hired due to Hanover management. Good place to get salary bump and then leave.

Viewing 229 - 231 of 994 Reviews

Jobs at The Hanover Insurance Group

Major Case Consultant Specialized Claims

Implementation Manager (REMOTE OR HYBRID TO MA or MI)

Senior Information Security Engineer (REMOTE)

Senior Data Protection Engineer (REMOTE)

Excess & Surplus Underwriting Associate

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Good company but ...

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