The Hanover Insurance Group reviews

The work load is extremely heavy for the pay, The metrics you are expected to meet are almost unattainable. The customer service center is more like a writing agent job. If the entire account is not reviewed, regardless of the last review date, you get dinged on your metrics. You are extremely micromanaged. The better you are at your job the longer they keep you in your position. Some of the managers have never worked in the department they manage and were hired from outside the company. There is no cost of living adjustments and pay and if you get a raise it is very minimal at best. You are expected to get consult in new lines of business, but at the end of the year risk losing that in the form of a bonus if you do not exceeded expectations, regardless of how well you did throughout the year. There is no support, especially in the customer service center and it makes it very difficult to do your job efficiently with all of the hoops you have to jump through to make changes to accounts. Most people quit in the customer service because of the lack of chance to advance in other areas of the company.

Incompetent management in systems. Management is very micro oriented. A new employee, dba, with 20 years experience , said that management is scared to move anything in fear of it not working. Best story, 3 consultants were let go due to incompetency. 5 years later they were brought back. A few years later 2 of the 3 were CIOs at Hanover and one is currently the CIO. That is a joke as is the mgt in systems. My daughter has been underwriter at another company for 3 years. In the underwriting business, she has been told Hanover pays but the underwriters hands are tied once hired due to Hanover management. Good place to get salary bump and then leave.