The company recently underwent a major overhaul, changing all of their operating systems, website, and many procedures. The result was a job that went from bad to worse. The new systems are not intuitive and aren't designed to serve the purposes they're being used for. As a result nothing works quite right and employees on the ground are overburdened with endless administrative tasks to keep things running, which was the case before the big change as well.
The employees in operations work for inappropriately little pay for the work required. Employees are constantly re-inventing the wheel when trying to solve problems that have existed for years. All of the systems and procedures have work-arounds and temporary fixes, and the work-arounds have work-arounds.
Employees by and large feel undervalued and under appreciated. It is not uncommon for someone's job description to change drastically with little notice, or for one's workload to double without any additional compensation. Senior management always falls back on the promises of bonuses that will come when goals are met, yet individuals have very little influence on whether or not goals are met. Meanwhile, there is rarely recognition of a job well done or disaster dealt with. The people who are good at their jobs seem to burn out and quit. Those who are not good, but talk a good game get promoted.
