Where to start? 1980’s business model trying to run in a modern world. You have to walk every customer to their car and assist in hand loading all their items into their vehicle. Then, there is an expectation that no customer should be waiting in line… ever. So you take people away from the register, and when it is busy it is hard to keep up. On top of being ready to check out guests at the register, you are expected to go above and beyond for every customer. It’s easy to get tied up helping someone with a large purchase, escorting around the store, or just generally answering questions. On top of that, you have requirements within your department. Sales: make sure equipment is stocked and clean, talk to customers, etc.,
The company expects all of this to be accomplished in a days work with a small amount of people. It’s easy to complain about ‘lazy’ coworkers who pretend not to see the large orders waiting in line. But realistically, how can you blame them? The burnout rate is insane. I worked in the trades and my body felt less abused. Absurd expectations for the amount of people vs. amount of work/customers. I really don’t know how the turnover rate isn’t higher. The company is also very cheap. The store branded products are generally complete crap with no intention of being built to last. On top of that, they are very stingy about spending to make the work environment better. For example, they would rather keep one half working forklift for a 30,000 square foot warehouse rather than upgrade to make the lives of the employees much safer and easier. I had decent expectations, but this job greatly disappointed.
