Does The SSA Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The SSA Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at The SSA Group. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at The SSA Group?

57% of The SSA Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The SSA Group 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at The SSA Group?

Retail Sales Associate (17) , Manager (11) , Food Service Associate (9) , Sales Associate (9) , Sales Associate/Cashier (8) , Food Service Worker (7) , General Manager (7) , Operations Manager (7) , Cashier (5) , Catering Associate (5) , Concessions (5) , Food and Beverage (5) , Retail Associate (5) , Administrative Operations Manager (4) , Assistant Operations Manager (4)

What are the pros of working at The SSA Group according to real employee reviews?

"family feel; great people; strong vision for the future" ((in 26 reviews)); "Amazing culture and so much room to grow within." ((in 12 reviews)); "Great coworkers and a lot of leave" ((in 9 reviews)); "Great staff and helpful when trying to learn new things." ((in 9 reviews)); "Free food was available for employees" ((in 9 reviews))

What are the cons of working at The SSA Group according to real employee reviews?

"Management was poor" ((in 34 reviews)); "Low pay and equipment issues" ((in 19 reviews)); "(Upper management constantly preached the 7 Habits in every meeting, and in daily conversations with the team.)." ((in 17 reviews)); "General manager was a micromanager and asked managers to drop down to be the server, set up crew and clean up crew for events to save labor." ((in 12 reviews)); "Long Hours dealing with a lot of people" ((in 11 reviews))

What are employees saying about The SSA Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The SSA Group layoffs and their outlook for job security at The SSA Group in 2026.

What are the top reviewed The SSA Group locations?

Denver , Royal Oak , Miami , Cincinnati , Columbus , Pittsburgh , Columbia , Colorado Springs , Saint Louis , San Francisco , Brookfield , Detroit , Tulsa , Houston , Powell , Sacramento , Monterey , Chicago , Springfield , San Antonio , Nashville , Los Angeles , Wichita , Milwaukee , Dallas , Chattanooga , Providence , Boise , Buffalo , Madison

The SSA Group reviews

3.3

57% would recommend to a friend

(374 total reviews)

Sean McNicholas

78% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.0

Culture & values

2.9

Compensation and benefits

2.9

Career opportunities

2.6

Senior management

The SSA Group has an employee rating of 3.3 out of 5 stars, based on 374 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The SSA Group employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

374 reviews

3.0

Mar 25, 2018

Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great shift fun place to work. Family oriented and nice insensitives

Cons

Need to have more professional personnel in management listen to the complaints and take care of them. Too much favoritism. Just because you work at the zoo you are not supposed to treat people animals. If someone complains about something or someone look it trough don’t just brush it off until it overflows. Don’t lose good professional people over here say

The SSA Group Response

8y

Sorry to hear your experience was less than stellar. Maybe you'll consider giving us another chance. We're excited to announce that Zoo Miami is now under new leadership. Otis Gries will be the new GM there, and he's awesome! We're pretty confident that he'll quickly address a lot of the concerns you mentioned. Respectfully, SSA's People Department

2.0

Feb 4, 2018

Not much going for this company.

Food and beverage

Recommend

CEO approval

Business Outlook

Pros

You get to work at the zoo. Somehow you will be part time and work every single day.

Cons

Crazy high expectations with low incentive pay. You have to pay for your Uniform and lunch. Lunch costs 4 dollars a day and they take it out of your paycheck unless you get a manager to sign some form. Expect to go home early half an hour if you do skip lunch. They tend to do a lot of open hires, and some management will treat you like a disposable employee. Lot's of kids working, but what do you expect? It's concessions at the Zoo. Management doesn't seem flexible at all. Long time staff always talk bad about the company. Not much room for growth at all.

The SSA Group Response

8y

We're sad to hear that your experience with us has not lived up to your nor our standards; but we're glad you took the time to leave us your thoughts. We'll share them with our Denver Zoo team in hopes that we can all improve.

1.0

Dec 24, 2017

Immature Management

Restaurant manager

Recommend

CEO approval

Business Outlook

Pros

Seeing the animals every day is fun, and interacting with guests is rewarding.

Cons

Managers are mostly in their 20s. Experienced employees are unappreciated and eventually leave. Scheduling doesn't consider personal life, and days off are usually split. Rude and vindictive behavior is common. The most highly compensated can often be found playing games on their phones or watching sports. PT employees are charged for meals automatically while FT eats free - if HR gets payroll right. Workforce is diverse overall except for upper management. Conduct cultural sensitivity training.

The SSA Group Response

8y

Working at a Zoo is pretty cool and we agree, seeing the animals every day is quite a treat! We're sorry to hear that your experience with SSA doesn't match that same positive feeling. We do appreciate you taking the time to alert us of these situations you experienced. Culture and employee engagement is something we continually look at and develop. While it can and will be a work in progress, we will continue to strongly fight for a great culture. We will look into your above comments as to ensure positive experiences for all members of the SSA family. We hope you have a great start to the new year!

Viewing 28 - 30 of 374 Reviews

Jobs at The SSA Group

Food Service - Prep Cook

Food Service Dishwasher

Customer Success & Operations Analyst

The SSA Group

The SSA Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Management

Not much going for this company.

Immature Management

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