employer cover photo
employer logo
employer logo

The Zappos Family

Is this your company?

The Zappos Family reviews

2.8

26% would recommend to a friend

(678 total reviews)
avatar

Scott Schaefer

31% approve of CEO

7% positive business outlook

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 678 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

678 reviews
3.0
Nov 20, 2025

Ok place to work

Recommend
CEO approval
Business Outlook

Pros

Great environment and free vending

Cons

Constant layoffs and horrible Job security

1.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Ability to learn a lot

Cons

leadership, lack of culture, little upward mobility

1.0
Oct 13, 2025

Toxic Workplace

Recommend
CEO approval
Business Outlook

Pros

I cant name a single positive thing about this company anymore.

Cons

Leadership changes goals--Weekly constant layoffs Good employees are put on pivot (pip) to avoid paying out larger severance package. Shopbop took over and demeans original zappos employees, doesn't believe or trust them to do anything. Shopbop employees are under-performers, and sometimes lack the skills or background to complete the Zappos Management positions they have been awarded. Multiple og Zappos employees have had their job scope reduced and told their new job title is tbd.

Viewing 13 - 15 of 678 Reviews

Glassdoor has 752 The Zappos Family reviews submitted anonymously by The Zappos Family employees. Read employee reviews and ratings on Glassdoor to decide if The Zappos Family is right for you.