Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.8 out of 5, based on over 752 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at The Zappos Family?

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 81 reviews)); "and a Great culture" ((in 77 reviews)); "Free food and drinks." ((in 36 reviews)); "Great company culture and people" ((in 17 reviews)); "Teams are Amazing." ((in 17 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"Poor management." ((in 23 reviews)); "Poor leadership" ((in 18 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 14 reviews)); "workers, schedules available, cliques, favoritism" ((in 14 reviews)); "To make matters worse, the constant layoffs and uncertainty around job security caused many employees to experience mental health concerns." ((in 12 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

The Zappos Family reviews

2.8

26% would recommend to a friend

(678 total reviews)

Scott Schaefer

31% approve of CEO

7% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (678 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 678 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

678 reviews

4.0

May 27, 2025

Great cultural

Clt (customer loyalty team)

Recommend

CEO approval

Business Outlook

Pros

The cultural is amazing, and the benefits are worth it.

Cons

No room to grow. Management is not always supportive if they don't like you.

2.0

May 16, 2025

Zappos isn't what it used to be — a legacy fading under corporate pressure

G&a department

Recommend

CEO approval

Business Outlook

Pros

- A few passionate, legacy employees still carry the original Zappos spirit - Flexible remote work options during the pandemic - Excellent health benefits (medical, dental, vision) and one of the best employee discounts I’ve ever seen — hard to replicate elsewhere - Occasional opportunities for cross-functional collaboration and unique projects

Cons

- Leadership instability: Three CEOs in a short span post-Tony Hsieh led to strategic whiplash and unclear direction - Amazon’s influence has grown significantly, eroding the unique, people-first culture Zappos was once known for - The core value “Do More with Less” now translates to: more work, fewer resources, no training, low compensation, and a high risk of being cut - “Reductions in force” often felt arbitrary and disproportionately impacted employees with ties to Zappos’ legacy culture - “Culture fit” became a vague, sometimes exclusionary standard for advancement and retention - Zappos ONE (employee engagement) and community programs lost steam even before the latest political leadership changes — community service has been deprioritized - New employees should expect the rigid structures and metrics Amazon is known for — the very rigidity that led many people to leave Amazon for Zappos — but without any of the Amazon-level perks (no stock options, less career mobility)

1.0

May 15, 2025

Zappos has gone downhill

Analyst

Recommend

CEO approval

Business Outlook

Pros

I cannot say there are many pros anymore

Cons

Poor leadership, management is inexperienced and sketchy. They also pay nothing

Viewing 28 - 30 of 678 Reviews

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Jobs at The Zappos Family

Creative Email & App Marketing Associate, Zappos

Buyer II, Zappos Merchandising

Marketing Coordinator, Brand Partnerships

Merchandise Planner, Zappos

Marketing Manager, Brand Partnerships