Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.8 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at The Zappos Family?

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 82 reviews)); "and a Great culture" ((in 77 reviews)); "We also got free food on the Call Center floor (and even alcohol once!)." ((in 34 reviews)); "Work environment is great." ((in 18 reviews)); "Great company culture and people" ((in 17 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"pay is low for amount of energy employees are asked to put into their work" ((in 23 reviews)); "Poor management." ((in 23 reviews)); "Poor leadership" ((in 22 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 14 reviews)); "Lots of layoffs in the last year Very clicky." ((in 12 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

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The Zappos Family

The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)

Scott Schaefer

31% approve of CEO

7% positive business outlook

Ratings by category

3.3

Work/Life balance

3.1

Diversity & inclusion

3.0

Compensation and benefits

2.7

Culture & values

2.1

Career opportunities

1.9

Senior management

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

679 reviews

2.0

Jul 24, 2015

wait for the other shoe to drop

Pricing, planning and operations

Recommend

CEO approval

Business Outlook

Pros

Good experience and exposure to company operations, structures, and processes. When it comes to operations and how things work the company is super transparent. you can basically go into the records and read up on things we well as approach other departments and shadow them.

Cons

Not a very stable position, like a revolving door. Everyone seems to be out for themselves which is sad especially since the company prides itself on "family values." You learn a lot but always seems like you need to watch your back. You are forced to network and be everyone's friend/buddy because the culture is such but its like highschool people turn on each other so quick to keep themselves afloat

2.0

Jun 2, 2015

Despite what they think, you need solid leadership to function

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, casual work environment, freedom to be one's self.

Cons

Move to self organization is short sighted - trying to relieve pressure of managing off management but the conversation about who is LEADING the organization has never happened. Also, management is do as I say, not as I do. And they can't take feedback.

4.0

Mar 31, 2015

Still a great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Healthcare Benefits, people/culture, competitive pay

Cons

Disruptive atmosphere, poor performance not addressed, bothesome social experiments

Viewing 70 - 72 of 679 Reviews

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Jobs at The Zappos Family

Merchandise Planner, Zappos

Marketing Coordinator, Brand Partnerships

Buyer II, Zappos Merchandising

Data Scientist III, Customer Strategy

Marketing Manager, Brand Partnerships

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The Zappos Family

The Zappos Family reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

wait for the other shoe to drop

Despite what they think, you need solid leadership to function

Still a great place to work

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