Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.8 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at The Zappos Family?

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 82 reviews)); "and a Great culture" ((in 77 reviews)); "We also got free food on the Call Center floor (and even alcohol once!)." ((in 34 reviews)); "Work environment is great." ((in 18 reviews)); "Great company culture and people" ((in 17 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"pay is low for amount of energy employees are asked to put into their work" ((in 23 reviews)); "Poor management." ((in 23 reviews)); "Poor leadership" ((in 22 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 14 reviews)); "Lots of layoffs in the last year Very clicky." ((in 12 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

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The Zappos Family

The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)

Scott Schaefer

31% approve of CEO

7% positive business outlook

Ratings by category

3.3

Work/Life balance

3.1

Diversity & inclusion

3.0

Compensation and benefits

2.7

Culture & values

2.1

Career opportunities

1.9

Senior management

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

679 reviews

1.0

Mar 4, 2022

Rotten to the Core

Zclt representative

Recommend

CEO approval

Business Outlook

Pros

There are some good people that worked there. The health insurance was amazing then. I do not know about now since Zappos was bought by Amazon.

Cons

It might look awesome on the outside but really it's rotten to the core. To move up in the company it's all about who you are doing. As in who you are having sex with and going out on a Wednesday night and coming home at 3 am. If you have a brain and want to move up the ladder but have a family at home, forget about a career there. You will be stuck on the phones answering questions. Also, it was a very cult-like environment. Don't drink the Kool-aid

4.0

Aug 6, 2021

Great people but poor management

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Amazing humans Life-work balance Interesting projects Full time remote work On-site campus is pretty sweet Freedom to explore and suggest new solutions for existing problems

Cons

No bonuses or other incentives other than base salary Oversight of Amazon has killed the company culture High turn over of employees because perks and pay are not at all competitive Health insurance is lacking There is no clear goal to where the company is headed

3.0

Mar 30, 2021

Started out strong - but I don't see a future

Brand aura

Recommend

CEO approval

Business Outlook

Pros

Competitive wages, majority of the people

Cons

Weaponize the core values to serve their purpose,

Viewing 88 - 90 of 679 Reviews

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Jobs at The Zappos Family

Buyer II, Zappos Merchandising

Marketing Coordinator, Brand Partnerships

Merchandise Planner, Zappos

Data Scientist III, Customer Strategy

Marketing Manager, Brand Partnerships

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The Zappos Family

The Zappos Family reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Rotten to the Core

Great people but poor management

Started out strong - but I don't see a future

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