The Zappos Family reviews

Most people assume that the current leadership is to blame for the current state of the company. Sadly this is not true. The previous two leaders built in a ton of tech and process debt that is hurting Zappos from moving forward. Amazon is dictating headcount, processes and even strategy. It doesn’t make sense from their level as it is two different companies and Zappos needs its own strategy. Sadly the current leadership takes the blame for this but the main con is Amazon. They are killing what they bought because the only thing that matters is profit. Profit above everything. They are unintentionally killing the company even though it would be better to sell Zappos…There’s no patience to allow the current leadership to fix past transgressions and build a future strategy.

Very liberal, female led, majority female company, Amazon owns the company, micro managed time metrics, no paid lunch, company culture is dying, they’ll lay off employees of 10+ years, 1 minute after call handle time, no more paid company events (employees have to take Unpaid Time Off to attend) for the “fun” ones, investors > employees.