TherapyNotes reviews

4.0

77% would recommend to a friend

(105 total reviews)

Bradley S. Pliner

88% approve of CEO

73% positive business outlook

TherapyNotes has an employee rating of 4.0 out of 5 stars, based on 105 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TherapyNotes employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

105 reviews
5.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

In office culture is fun: free snacks and drinks. There is a beanbag room which is good for a chill moment. There is a pool table and multiple gaming cabinets. There are company lunches and other various events. Training is extensive to ensure you understand the product and your role surrounding the product. When I bring up concerns or the like with management, it feels like I am heard and then actions occur to prove I was heard. There is room for growth here. It feels good to know I work for a company that supports the mental health community.

Cons

Like with any customer service role, some of the customers are not pleasant to work with.

3.0
May 23, 2023
Recommend
CEO approval
Business Outlook

Pros

TherapyNotes was a wonderful place to work early on, as there was a supportive and collaborative work environment, colleagues were generally friendly and willing to help which fostered a sense of teamwork. There are some ways to move around within the company if you position yourself correctly and align yourself near the right people. It is important to note that the negatives outweighed the positives.

Cons

My time at TherapyNotes left me with a sense of disappointment and frustration. One of the major concerns was the lack of competitive pay and benefits in comparison to the current market standards. The compensation package provided by TherapyNotes fell short of meeting industry expectations, which created challenges in terms of financial stability and motivation. One of the major drawbacks I encountered was the ineffective communication from the CEO. Important updates and information were poorly relayed to the staff, leading to confusion and unnecessary anxiety. It became challenging to stay informed and aligned with the company's goals and direction. Moreover, the absence of a well-defined organizational structure was evident during my time at TherapyNotes. Roles and responsibilities were often unclear, leading to inefficiencies and a lack of accountability. The lack of structure impacted overall productivity and hindered collaboration among team members. Lastly, the overall work environment at TherapyNotes lacked the necessary elements to foster a sense of fulfillment and job satisfaction. While every workplace has its own challenges, the combination of uncompetitive compensation, call center like responsibilities, and limited career advancement made it difficult to envision a long-term commitment to the company.

Viewing 31 - 33 of 105 Reviews

Glassdoor has 106 TherapyNotes reviews submitted anonymously by TherapyNotes employees. Read employee reviews and ratings on Glassdoor to decide if TherapyNotes is right for you.