TherapyNotes reviews about "work environment"

75% positive business outlook

Reviews by job title

21 reviews
5.0
Jul 25, 2024

Lovely Place

Recommend
CEO approval
Business Outlook

Pros

-Snacks and Drink provided with the occasional food trucks. -Feel as one of the team members. From supervisors up to the CEO. -Willing to work with you regarding scheduling and flexibility for those who have kids. -Hybrid work schedule. -Extensive onboarding training that has you feeling confident once you are taking call solo. -Plenty of benefits to cover all that may come in life. -Awesome PTO policies. -Major holidays are paid time off to spend time with your family. -Very welcoming to LGBTQIA+ (I do not feel I need to hide my true self). -Work supplies are provided. -Great IT team for all PC issues that may occur. - Supervisors are helpful and quick to respond when needed. -Clean and well-kept work environment. -Area around the building is clean and properly maintained. -Managers and Supervisors have your back with unruly customers.

Cons

-Due to the nature of the job, you will come across some unruly customers. -Hotel seating in office which can lead to different desks daily. (I like to have my desk decorated)

5.0
Sep 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Honestly, this is the best work environment I have ever experienced. There is a lovely mix of professionalism, respect, and acceptance and diversity at TherapyNotes. From the first day, colleagues and management have been friendly, approachable, open, kind and inclusive. I have always felt like my interests, concerns and ideas have been nurtured. I also feel there are endless possibilities for growth, as the company likes to promote within. I have made lasting friendships here. No where else can I crack a joke with the CEO of the company just passing him in the hallway.

Cons

Like any customer service support job, there can always be difficulties that cannot be predicted, but to no fault of the company.

1.0
Jul 8, 2024
Recommend
CEO approval
Business Outlook

Pros

They keep free snacks in the caf

Cons

The management is a hot mess. Only people on the low end of the totem pole will be given points to improve upon, on fact you will only ever receive feedback if it's negative, but large issues amongst management goes unchecked. Communication between departments is soo poor that you can't find the information you needed in a timely manner to help your caller, but it is frowned upon to ask questions or ask for help. The expectations places on workers are assenine, as they are looking for work that is both speedy and perfectly accurate. The tasks they expect from you are not possible to do within a specific time frame and you are expected to be flexible enough that work can always carry over the end of your shift. I'm shocked they've finally decided to start paying for that extra labor, as they will othetwise slowly raise your workload with no extra pay. Despite way this company likes to parade themselves as a safe and progressive work environment, I saw no evidence of competency training based on the way I was treated, both as a queer and disabled individual.

5.0
Sep 23, 2021

Best job I've ever had

Recommend
CEO approval
Business Outlook

Pros

Benefits - Free health/vision/dental coverage - 15 days PTO and 20 days PTO once you hit your 5 year anniversary - Life insurance - Short and long term disability - 401K with a 3% contribution from the company - Annual bonus at the company's discretion - Work from home opportunities for late night or weekend shifts - Company provides the equipment needed for the Customer Success Team so you do not have to use your personal laptop or phone Work environment/company culture - Relaxed work environment without a strict dress code - Open floor concept which makes it easier to collaborate with colleagues when needed - Supportive and caring colleagues and management team - Free coffee, snacks, and cold refreshments - Adjustable standing desks - Pool and ping pong table in the lunch room - Frequent opportunities to socialize with colleagues outside of work (such as company happy hours, parties, and BBQs) This company feels more like a family than a corporate office. I enjoy all of my colleagues as well as the management team. The CEO and upper management are approachable and make it a point to introduce themselves and get to know every single employee they hire. The starting salary and health benefits are very competitive for a customer service representative position. There are also major growth opportunities as the company likes to promote their employees from within. I started as a customer service rep, however, I quickly realized this would be my career, and I see myself spending many years at this company. The company is rapidly growing and has a strong future ahead.

Cons

Could be considered a con for some: This is not a position for those that do not work hard. As a customer service representative, you will work as part of a team, and management will notice if you are not contributing to your team's workload.

5.0
Jun 8, 2023
Recommend
CEO approval
Business Outlook

Pros

- Friendly and positive work environment. Beautiful office - Onboarding and training process is built to set employees up for success - Always room for growth within company - Flexible work schedule with remote work available - Great pay and benefits

Cons

Communication between different departments can be lacking.

5.0
Aug 27, 2021
Recommend
CEO approval
Business Outlook

Pros

From day one at TherapyNotes, I have felt included and listened to. My training class was made of great people, and veteran staff are there offering help right out of the gate. TherapyNotes has provided me with what I would have to say is the best work environment that I have had to date. Coworkers are friendly and share many of the same personality traits as myself, and management is incredibly approachable when issues arise or if there are questions that need to be asked. Competitive pay, flexible hours, good benefits, and a very relaxed work environment, with a CEO that does everything possible to ensure that employees know their value.

Cons

The workload may not be suited for everybody. There is a lot of information to take in initially, however there is a comprehensive database for internal use.

5.0
Sep 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance Strong employee appreciation Positive and close knit work environment Great company to work for! I have been here less than a year and the management and other team members are so supportive and helpful. The in-depth training really sets you up for success. Fast paced work environment will keep you busy but the company culture keeps you involved and relaxed while working. Overall a really great company (family) to work with.

Cons

6 Months with this company and I really cannot say anything bad about them. I am excited to see how I fit in to this growing companies future.

3.0
May 23, 2023
Recommend
CEO approval
Business Outlook

Pros

TherapyNotes was a wonderful place to work early on, as there was a supportive and collaborative work environment, colleagues were generally friendly and willing to help which fostered a sense of teamwork. There are some ways to move around within the company if you position yourself correctly and align yourself near the right people. It is important to note that the negatives outweighed the positives.

Cons

My time at TherapyNotes left me with a sense of disappointment and frustration. One of the major concerns was the lack of competitive pay and benefits in comparison to the current market standards. The compensation package provided by TherapyNotes fell short of meeting industry expectations, which created challenges in terms of financial stability and motivation. One of the major drawbacks I encountered was the ineffective communication from the CEO. Important updates and information were poorly relayed to the staff, leading to confusion and unnecessary anxiety. It became challenging to stay informed and aligned with the company's goals and direction. Moreover, the absence of a well-defined organizational structure was evident during my time at TherapyNotes. Roles and responsibilities were often unclear, leading to inefficiencies and a lack of accountability. The lack of structure impacted overall productivity and hindered collaboration among team members. Lastly, the overall work environment at TherapyNotes lacked the necessary elements to foster a sense of fulfillment and job satisfaction. While every workplace has its own challenges, the combination of uncompetitive compensation, call center like responsibilities, and limited career advancement made it difficult to envision a long-term commitment to the company.

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