It's hard work and if you're expecting a bunch of well mannered, appreciative residents that are grateful for you because you're there to help them, know that this is not what you will get. There are good days and bad days and this job requires resiliency, patience, and empathy. A good understanding of how the overall system works is also helpful if you have any desire to point fingers in the right direction. The issues with Third Way are deeper rooted than the entity itself and changes to problematic policies would require change at the state level. Upper management can be harsh but it comes from a place of caring for the residents. Mistakes at this job are not as simple as giving the wrong change or violating policies; mistakes affect the well being of residents and negative experiences for them can be huge setbacks. There is always room for human error, and you may not always agree with decisions made by coworkers. You have to be willing to speak up for what you think is right and if you don't receive the outcome that you want you have to be ready to accept that.