Thomson Reuters reviews

The company clearly does not care about its customer facing positions such as reference attorneys, tech support and customer service. The latter of the two they simply outsource as much as they can, and skeleton staff the US based reps. Since they cannot outsource the Reference Attorneys they run the department on the cheap so they can have as little staff as possible, while not making the large law firm customers wait too long on hold. The salary is a joke. It was probably a good salary 30 yrs ago when many law school tuition rates were below 10K per year. The "merit increases" which the company only gives if it does not lose too much money due to stupid management decisions does not even cover a cost of living increase. And because the company considers the RSA department an entry level position, it does not matter if you are there for 1 year or 10 years, you will never get a significant bump in salary. Because they get a lot of people to apply because of a horrible MN legal job market and too many law schools in the area there is no flexibility when it comes to the position, policies of the department, salary etc. You will simply be an employee number to them and that is it. If you talk to the managers "off the record" they will admit the company and the department considers the employees replaceable parts and that they can make the job as bad as they want because there are always plenty of people looking for a foot in the door to the company. If you do take the job, start planning your exit immediately. Identify the part of the company you want to go to and start networking and get your name out there. If you do not have interest in staying with the company long term I would put it like this...If you are, or about to be, homeless or starving take the job. If not, do not bother with it.

I really wish I worked in the same team as some of these lucky people who have been posting positive reviews. But because my team doesn't work on the clunker that is "Eikon", it has been completed annihilated, and so have most other teams that I work with. I suspect I will be gone in December 2014, never to work or to contribute to the economy again. It is incredible that the senior management are so intellectually bankrupt that they have lapped-up everything that the Eikon management have sold them. (That is the flagship product, widely regarded by most as a piece of junk). The management actually, seriously believe that closing-down anything that isn't Eikon.....simply because it isn't Eikon.......is actually a good plan, even if those other products have loyal customer bases, and generate millions of dollars. I think the bottom line, echoed in other reviews, is that the management genuinely don't care about their employees, from the level of the most trivial thing, up to the most major. I suspect a lot of this is down to incompetence and the desire to save money, rather than any personal vindictiveness. For example, at the trivial level, people with 10-years long service awards sit next to people with 18 or 19 years service who have never received one. At the larger level, ex-Thomson employees are always made redundant in preference to ex-Reuters employees, as the former have their redundancy payments capped. The feeling of unease and mistrust this creates is almost palpable. And never underestimate the ability of the company to be downright crass. An e-mail of 8 paragraphs begins with 7 paragraphs of how great and wonderful the company is doing, and how brilliant everyone is, is then followed up by a final paragraph announcing 3000 redundancies for no good reason. Run.......as fast as you can.