Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 13 reviews)); "Great work life balance" ((in 11 reviews)); "Good people and culture" ((in 11 reviews)); "Great Teams" ((in 10 reviews)); "Great Leadership" ((in 7 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "Pay was low for the industry and raises were living" ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(94 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

94 reviews

Reviews about "Culture"

Return to all reviews

5.0

Sep 2, 2022

my opinions of tierpoint

Director engineering

Recommend

CEO approval

Business Outlook

Pros

TierPoint is a company that lives on core values and challenges the employees. I would say that the people here are one of my top positives as the relationships and collaboration are so important to us all. This company also provides great opportunities for people to learn through training and real world customer deployments to help them grow technically. I have personally received several certifications since joining them. There are also opportunities for career growth as I have seen many coworkers being promoted within their own team and into others. I love challenges and change as I would get bored otherwise so this is a place that I love as it is always changing. Lastly, during covid, I saw TierPoint support my teams by allowing us, where possible, to able to work from home which was a blessing during a tough time we all lived and worked in.

Cons

This can be a very fast paced company and they are always evolving in their products and process. If you dont like fast pace and change, then this would be a con for you. This is also a managed service provider and not enterprise. This can be a big change if you are not used to a managed service provider that can seem difficult.

TierPoint Response

3y

Thank you for sharing your feedback on your experience with TierPoint! We have to agree that we do have some of the best employees around & collaboration is always key! Supporting our employees & providing them the resources they need to succeed & grow in their careers will always be a top priority for us, so thank you for recognizing that. You are correct that TierPoint is continuously changing and growing to meet our customers needs & that may not be the right fit for everyone, but we are glad it works for you! Thank you for your continued service to TierPoint, we appreciate all that you do!

5.0

Aug 1, 2022

Puts it's Employees 1st

Operations lead

Recommend

CEO approval

Business Outlook

Pros

Rewards and Recognition by HR is fantastic Chance to Learn and Grow Communication throughout the organization

Cons

Training Packages for everyday use

TierPoint Response

3y

Thank you for sharing your great feedback! We love to hear that our employees are happy in their roles & enjoying their time at TierPoint! Thank you for all that you do & know that we appreciate you!

4.0

Jul 29, 2022

Overall Solid Company

Lead solution engineer

Recommend

CEO approval

Business Outlook

Pros

1) Pay is good 2) Company / Investors have a longer-term outlook for the company , they aren't trying to quickly sell the company and collect the cash. 3) Most people at least care about trying to improve things in the company vs just talk about it. 4) A lot of great people to work with 5) Have some great programs to help recognize great employees 6) Not one of the companies that force everyone back to the office. We recognize a lot of jobs we have can be done remotely, so they can hire talent from anywhere vs just close to operational HQ. 7) Management gives regular updates on the status of the company and things happening. 8) A lot of the senior management are accessible and good to work with.

Cons

1) Health Benefits really are just trying to match the minimum of what other companies/market does. It would be nice if they offer more premium options that dump less financial responsibility on the employees. 2) Like a lot of companies, they run lean and mean, but I think we need to run less lean and mean as they grow in size to prevent unnecessary stress on certain groups. I think by the time certain groups get the ability to hire what we need, they are already running too lean.

TierPoint Response

3y

Thank you for taking the time to share your great feedback! We are always happy to hear that employees are enjoying life at TierPoint. You're recommendations for areas to improve on are great topics that we can certainly consider as we make improvements for the future. Thank you for all that you do for TierPoint!

Viewing 34 - 36 of 94 Reviews

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my opinions of tierpoint

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Overall Solid Company

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