Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

67% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great work life balance" ((in 12 reviews)); "Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 11 reviews)); "Competitive and fair compensation plan & benefits Trustworthy and respectable senior leadership Loads of career growth opportunities Competitive product portfolio Work from home options for most positions Very positive and collaborative culture" ((in 10 reviews)); "Great Teams" ((in 9 reviews)); "= Great opportunities to advance within the company as employees acquire new skills and expertise." ((in 7 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

67% would recommend to a friend

(73 total reviews)

Jerry Kent

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

73 reviews

Reviews about "Compensation"

Return to all reviews

5.0

May 1, 2025

Great company, great people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* The people are what make TierPoint great. You get to work with genuine, good people who are skilled at their jobs and who really care about delivering great service to customers. * Open lines of communication with managers/management * Generous benefit package * Opportunities for growth through additional training in your field and promotion * Strong company values

Cons

* Pay is sometimes low end of average, but getting better with pay transparency

TierPoint Response

1y

Thank you for taking the time to share your experience! We're thrilled to hear that you've had such a positive experience with your colleagues — we agree that our people truly are the heart of what makes TierPoint special. It's great to know that our open communication, generous benefits, and focus on professional growth are making an impact. We're also proud that our company values resonate with you. Creating an environment where team members feel supported, heard, and empowered to grow is a top priority for us. We appreciate your acknowledging that TierPoint is working on pay transparency throughout the company. Thanks again for your thoughtful feedback — we appreciate it and are glad to have you as part of the TierPoint team!

2.0

Jan 13, 2025

Don't Bother

Systems engineer

Recommend

CEO approval

Business Outlook

Pros

Collaboration with core team is good. Interesting work for the most part.

Cons

Pay is barely adequate and annual raises are insulting. Healthcare benefits are expensive. Immediate management has no clue and there is little chance for advancement or movement to other positions.

TierPoint Response

1y

Thank you for sharing your feedback. We understand that fair compensation, career growth, and affordable benefits are important to our employees. We continuously evaluate our pay structures, benefits, and opportunities for advancement to ensure we provide a supportive and rewarding work environment. We encourage employees to share their concerns with HR or management so we can work together on improvements. Your input is valuable, and we appreciate your time in helping us improve.

2.0

Jan 5, 2025

No longer interested in employee experience

Vp

Recommend

CEO approval

Business Outlook

Pros

The cost cutting is possible, but not when combined with lack of growth.

Cons

Without growth, cost cutting will only drive down performance.

TierPoint Response

1y

Thank you for taking time to leave a review. We understand that changes related to cutting costs can be difficult and we strive to make those decisions thoughtfully while continuing to invest in our teams and workplace culture. We are always looking for ways to improve and would welcome further discussion if you are open to it. We encourage you to reach out to the HR team so we can address your concerns constructively. Thank you for all you do for TierPoint!

Viewing 4 - 6 of 73 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Talent Business Partner

Operations Technician I

TierPoint

TierPoint reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Great company, great people

Don't Bother

No longer interested in employee experience

Jobs at TierPoint

TierPoint reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

TierPoint reviews FAQs

Jobs at TierPoint