Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 21 reviews)); "The benefits are great (I was even able to add my life partner to my insurance!" ((in 14 reviews)); "Great work life balance" ((in 12 reviews)); "Good people and culture" ((in 11 reviews)); "Great Teams" ((in 9 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 21 reviews)); "low pay, high stress." ((in 12 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

5.0

Jul 3, 2023

good company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

• work with a lot of really intelligent, dedicated and skilled people • get exposed to all sorts of different technology • good work life balance

Cons

nothing that comes to mind

TierPoint Response

2y

Thank you for sharing this great feedback! We love to hear that you are enjoying your experience with TierPoint! Thank you for all that you do & your support.

1.0

May 25, 2023

Falling wages, lack of opportunity

Employee

Recommend

CEO approval

Business Outlook

Pros

Hybrid work environment since pandemic

Cons

cost of living raises less than half of inflation before pandemic even hit extreme pay disparity among employees career days consist of being told no one is getting raises all employee calls talk about how good company is doing they now want us to come back to the office and share desks

TierPoint Response

2y

Thank you for taking the time to share your feedback. These reviews help us pinpoint areas where we may need to make some improvements. We are happy to hear that you are enjoying the continued hybrid work environment and we are renovating our corporate office to accommodate the hybrid work model and the decreasing number of employees who are working at the office daily. Part of the employee experience is helping our employees succeed and grow in their careers, and the HR team would be happy to help you work toward advancement if that is something you are interested in. Thank you for all that you do here at TierPoint!

2.0

Apr 6, 2023

Out of touch CEO

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Still looking for these besides just a paycheck.

Cons

During orientation, the CEO joined a WebEx where he was sitting in his living room which was bigger than most people's housing and then bragged for 10 minutes about how he was able to build his companies through stock options 40 years ago which of course is not a benefit provided to TierPoint employees. Company is run by people that pulled the ladder up behind them after they became wealthy. Benefits are abysmal, pay is at/just below competitive salaries, 401k match is mediocre. No wonder the CEO has had a successful life. Also anyone reading this, in orientation we are asked to submit a review on here so take the overall score with a huge grain of salt because most of them haven't been employed long enough to make an informed review.

TierPoint Response

3y

Thank you for taking the time to share your perspective following our extended orientation program last week. We are sorry to hear you were disappointed with the content and our CEO “Meet & Greet” with Jerry. It sounds like your overall TierPoint experience may not be what you anticipated. We are sorry to hear this and would like to work alongside you to make it better. As you learned in orientation, we do utilize Glassdoor to help us understand our employee’s experiences in a way that they may feel most comfortable in sharing. That said, sometimes, like in this instance, its more productive to share with our HR team. We are here to help and support you. When you feel more comfortable sharing, please reach out.

Viewing 67 - 69 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

Accounts Payable Specialist

TierPoint

TierPoint reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

good company to work for

Falling wages, lack of opportunity

Out of touch CEO

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