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      TierPoint

      Engaged Employer

      TierPoint reviews

      3.6

      69% would recommend to a friend

      (290 total reviews)
      avatar

      Jerry Kent

      86% approve of CEO

      67% positive business outlook

      Ratings by category

      4.0

      Work/Life balance

      3.8

      Culture & values

      3.7

      Diversity & inclusion

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.4

      Career opportunities

      TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      290 reviews
      4.0
      Jun 12, 2025

      Good company, Decent pay

      Site operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      ● Lots of support from teams and management. ● Access to additional training ● Plenty of options for advancement

      Cons

      ● Pay while alright, could be better. ● Staffing stretched thin.

      avatar
      TierPoint Response
      11mo
      Thank you for sharing your feedback! We are glad to hear you feel supported by your team and management. We're happy to learn that you utilize the training platforms and feel there are plenty of advancement paths for your career with TierPoint. We appreciate your honest input regarding the compensation and staffing challenges. Thank you for being a part of the TierPoint Team!
      3.0
      May 30, 2025

      Call center

      Help desk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mostly easy calls, difficult calls are escalated to higher level

      Cons

      Very repetitive work, not a lot of room for growth within the company

      avatar
      TierPoint Response
      1y
      We appreciate you taking the time to leave your feedback. We are glad to hear that you found the day-to-day work manageable. While we see you no longer work with TierPoint, we encourage our employees to work with management regarding career growth. Thank you for all your hard work with TierPoint!
      5.0
      May 1, 2025

      Great company, great people

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      * The people are what make TierPoint great. You get to work with genuine, good people who are skilled at their jobs and who really care about delivering great service to customers. * Open lines of communication with managers/management * Generous benefit package * Opportunities for growth through additional training in your field and promotion * Strong company values

      Cons

      * Pay is sometimes low end of average, but getting better with pay transparency

      avatar
      TierPoint Response
      1y
      Thank you for taking the time to share your experience! We're thrilled to hear that you've had such a positive experience with your colleagues — we agree that our people truly are the heart of what makes TierPoint special. It's great to know that our open communication, generous benefits, and focus on professional growth are making an impact. We're also proud that our company values resonate with you. Creating an environment where team members feel supported, heard, and empowered to grow is a top priority for us. We appreciate your acknowledging that TierPoint is working on pay transparency throughout the company. Thanks again for your thoughtful feedback — we appreciate it and are glad to have you as part of the TierPoint team!
      Viewing 193 - 195 of 290 Reviews
      Related searches: TierPoint jobs | TierPoint salaries | TierPoint benefits | TierPoint interviews
      ReviewsTierPoint reviews

      Glassdoor has 299 TierPoint reviews submitted anonymously by TierPoint employees. Read employee reviews and ratings on Glassdoor to decide if TierPoint is right for you.