Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Vacation time is better than any of the companies I worked with in the past and health benefits are great." ((in 12 reviews)); "Good people and culture" ((in 12 reviews)); "Great Teams" ((in 10 reviews)); "Great work life balance" ((in 9 reviews)); "Great Leadership" ((in 9 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 24 reviews)); "Benefits are abysmal, pay is at/just below competitive salaries, 401k match is mediocre." ((in 12 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

4.0

Jul 31, 2022

First and foremost, its the people.

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

+ I work with an amazing group of people, who are helpful, knowledgeable, and hard-working. I know that I can count on each and every one of them to help me if I were to run into an issue. + Comfortable workspace. Our work area was redone a few years back, with larger cubicles, and carpeting. We have very nice computers, and the computers and monitors get swapped out every few years. + We have a nice break room with a large selection of beverages and snacks on sale.

Cons

- Low salaries - Low raises - Limited opportunities for advancement - Chronically understaffed. - Poor documentation.

TierPoint Response

3y

Thank you for stopping by our Glassdoor page to share your thoughts. It's great to hear that you are enjoying your team & your work environment. These reviews are important because they help us determine where we need to make more improvements. Never hesitate to reach out to your HR team if you'd like to discuss any opportunities for advancement within the company or any other concerns you may have. We appreciate all that you do for TierPoint!

4.0

Jul 29, 2022

TierPoint

Operations

Recommend

CEO approval

Business Outlook

Pros

Good people, relaxed culture, great facilities.

Cons

Slowed expansion and growth, understaffed, below market pay.

TierPoint Response

3y

Thank you for stopping by our Glassdoor page! We have to agree that we do have some pretty awesome employees here at TierPoint! We appreciate these reviews as they help us target areas for change, so thank you for your candor and feedback on where we could use some improvement. We appreciate you & all that you do for TierPoint!

5.0

Jul 29, 2022

Work/Life Balance a Plus

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Time off Management understands needs of family Flexible work hours

Cons

Meetings that don't need my attendance but are mandatory.

TierPoint Response

3y

Thank you for sharing your experience. We truly value family and strive to provide a good work/life balance for our employees so they do have time to spend with their families! We understand that meetings, especially in a more virtual workplace, have been a hot topic lately. If you have ideas on how to make meetings more efficient within your team, please don't hesitate to reach out to your HR team and they would be happy to help facilitate possible changes. Thank you for all that you do for TierPoint!

Viewing 235 - 237 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Talent Business Partner

Operations Technician I

TierPoint

TierPoint reviews

Ratings by category

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Reviews by job title

First and foremost, its the people.

TierPoint

Work/Life Balance a Plus

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