TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)
avatar

Jerry Kent

86% approve of CEO

67% positive business outlook

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

290 reviews
5.0
Sep 17, 2018

Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

TierPoint is a great company to work for. The family atmosphere, room for growth, and work-life balance are all great. Management does a really good job of making you feel appreciated.

Cons

I currently do not see any downsides to working for TierPoint.

5.0
Aug 15, 2018

Encouraged to be part of the solution!

Recommend
CEO approval
Business Outlook

Pros

Organizational management that encourages and cultivates a healthy and balanced (work/life) team Opportunities to excel, change geographies, remain relevant and enjoy going to work (and leaving after a successful day)!

Cons

Company is working on ridding itself of immature or incapable management staff that had tried to choke out needed leadership, communication and positive support of ground level engineer (they’ve made great strides over the last 12 months to this point and things are better than ever and growing rapidly!)

4.0
Aug 9, 2018

Operations Technician

Recommend
CEO approval
Business Outlook

Pros

There are a lot of great reasons to work at Tierpoint, specifically in operations. Because of the nature of what we do, there is a significant amount of downtime. This provides a unique opportunity at the entry levels to use this time to increase one's knowledge base. I took several different courses from HVAC, to colocation, to cable management, to network operations. Tierpoint gave me access to several free courses and helped me take other paid ones for which I was reimbursed when I passed. This helped me, when a position came available, to get promoted. My managers were very supportive of my desire to learn! The customers are the best in the world. Having worked in the service sector, I know what it's like to be yelled at on the daily, but these customers go out of their way to be good to us. The pay is exceptional and the benefits are terrific. It's a great way to get your foot in the door to the IT world while working for a great company.

Cons

As I've moved up in the company, I've noticed several issues with communication. I don't think this is a unique problem to Tierpoint, but it is one with which we have struggled. Tierpoint is made of several legacy datacenter chains that are slowly becoming one family. This makes processes and procedures hard to blend. The process is moving, but there are some growing pains associated with it. The other downside would be that there is not a lot of room for advancement. The datacenter world is not large, so career opportunities are limited. Tierpoint, however, seems to understand the problem and are welcome to helping entry-level employees advance their skill-sets so they can be better equipped for positions elsewhere.

Viewing 238 - 240 of 290 Reviews

Glassdoor has 299 TierPoint reviews submitted anonymously by TierPoint employees. Read employee reviews and ratings on Glassdoor to decide if TierPoint is right for you.