Toast Inc reviews

3.8

69% would recommend to a friend

(1,674 total reviews)
avatar

Aman Narang

79% approve of CEO

67% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,674 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Nov 21, 2016

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Toast is a challenging, fun, & exciting place to work. There seems to be a lot of career growth potential as the company is rapidly growing and generating major interest from well-known restaurants. Decent training. Very diverse office with a fun culture and very intelligent employees. Real ability to make six figures in sales. Very good products with the unique advantage of being one of the few restaurant specific POS systems. Pretty good salary & commissions - lots of ways to make commission. Money spent in marketing to generate inbound leads for the reps and good marketing material. Lots of work from home or field positions available. Friendly & caring management. Unlimited PTO & casual/flexible work environment.

Cons

There is A LOT to learn and it takes a lot of time researching plus trial & error to know all the features, policies & options. Growing at a very fast pace means that some of the sales processes are a bit disorganized and/or it takes involving a ton of people to get questions answered. The health insurance has a HUGE deductible so even though I pay for it, I can't really afford to use it - I think they are looking into other options for 2017. Definitely not a 9-5 but you can achieve a pretty good work/life balance.

1.0
Mar 31, 2026

Lack of Direction

Recommend
CEO approval
Business Outlook

Pros

The company allows for remote work for certain roles.

Cons

-Micromanagement (non-subject matter experts telling subject experts how to do things) -Lack of adherence to company values -Culture 'talk' but not in practice -Roles under-leveled and underpaid compared against fair market values and similar companies in the same industry (from what I have personally seen) -Outsourcing roles to India to save money (even during the best quarter in years) -Lack of support or team environment -Operates as a small business when it is not a small business any longer -Highly siloed with little cross-department communication -No clear understanding of the business as a whole due to siloed structure (the term 'matrixed' is thrown around a lot)

Viewing 163 - 165 of 1,674 Reviews

Glassdoor has 1,782 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.