Toast Inc reviews

3.8

69% would recommend to a friend

(1,661 total reviews)
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Aman Narang

77% approve of CEO

65% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,661 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Feb 20, 2017

Best place I have ever worked

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company culture is truly unique and inspiring.

Cons

It is hard to find a lot for Toast to improve upon. It will be exciting to see how the company grows with its success.

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Toast Inc Response
9y
Hey Toaster - thank you! It’s so encouraging to hear positive feedback here. Elizabeth Jalbert, Director People and Culture
5.0
Feb 7, 2017

Sales + room to grow

Recommend
CEO approval
Business Outlook

Pros

Toast was the first tech company in Boston to take my nonprofit experience seriously when I was looking to make a switch into direct sales. The team culture is addicting and supportive-- even though sales is competitive, I also felt my peers rooting for me as I got on my feet, switched markets, hit quota. Management is supportive and fairly transparent across the board. Co-founders will stop to ask your feedback, the CEO recognizes you in the kitchen and checks in. It's clear everyone is excited about our product, what we do to help restaurants thrive, and the company itself. It's a pretty wholesome culture, though there have been plenty of times we played hard to celebrate hard work. We hire great people, everyone is smart and driven and works really hard. I am especially comfortable selling Toast because I know things will happen for my customers as I say they will, project management is organized and thorough, our support team is EXCELLENT. Thank you guys for letting me sleep at night, and letting my customers sleep too, knowing their POS and the team behind it is reliable. This is the first time in my career where I'm not worried about the next move for my resume. There's always something new and exciting as the product develops and we partner with more and diverse restaurants. The sales team is growing exponentially and I don't think anyone in the org should feel like they're limited in career growth-- BDR -> reps, inside sales -> outside, outside sales -> inside, SMB sales -> enterprise, outside sales -> management, sales -> sales engineering, etc., etc. Toast rewards hard work and wants to help you achieve career growth; I truly believe and have benefited from this. OTE is completely realistic and many of the reps that have already ramped will W2 way more. 2017 was the first time we celebrated quota crushers with a Champions Club trip, which is an awesome perk for hustlers and aspirational as quotas evolve as we gain market share. Sales management is pretty dynamic and open to new ideas. We're hiring reps across the company/country and while it's challenging at times to be a remote employee, RVPs and DMs are touching base frequently and work to create team culture, even if you're not seeing each other face to face all the time.

Cons

Toast is growing in an aggressive way and I think scaling smartly, though there are growing pains and sometimes I think we are too segmented b/t sales, services, account management. We're expected to close close close but also handhold through the project process and are frequently the first number customers dial with questions. Getting better as we hire some awesome managers across the company to help smooth out processes.

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Toast Inc Response
9y
Hey Toaster - thank you for this comprehensive review! Wow. I have already referenced it to potential candidates because it is just so detailed in terms of giving feedback about how it feels to be in this role. We hear you as far as process and remote connectedness goes. In the months of February and March, process and collaboration between departments have gone hand in hand with our growth initiatives and that’s only going to continue as we expand. I sent my thoughts along with your advice to Chris Comparato, our CEO, who reads these reviews frequently also, and there are things already in the works as far as how we can make these things happen - the advice is always helpful. Elizabeth Jalbert, Director of People and Culture
5.0
Jan 27, 2017

Amazing place to work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Toast has been nothing but wonderful to work for. The culture is un-paralleled, and everyone here is equally as passionate about what we're doing and the product we're putting out. There's a unique transparency into the higher-level side of things here as well. I haven't regretted working here for a second - and even though things can certainly get hectic at times, it's well worth it to be part of a company that genuinely cares about it's staff and customers. The company really values career growth, and wants people to come in and grow not only with the company but as individuals.

Cons

It's a start-up so there can definitely be moments where things get super hectic, but if you're up for the challenge of helping to create the best product in the industry then it's well worth the hard work.

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Toast Inc Response
9y
Thank you for the encouraging feedback. It’s always awesome to hear people loving Toast as much as we do. Cheers! Elizabeth Jalbert, Director of People and Culture
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