Toast Inc reviews

3.8

69% would recommend to a friend

(1,661 total reviews)
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Aman Narang

77% approve of CEO

65% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,661 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Feb 28, 2017

Great company, purposeful work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's so amazing, I have never experienced a work environment quite like this one. The standards and expectations are high but the atmosphere is encouraging and team-oriented. Work life balance exists and is encouraged. I feel trusted and therefore respected. The interview process is intense, but purposeful - because it is rigorous the people are really top notch. The company is invested in building the People & Culture team which is so important as we grow. The perks are pretty sweet and it seems like they are always thinking about how to be inclusive and how to make benefits better.

Cons

Things are moving very quickly and if you are used to slower corporate pace it might not be a good fit. Our clients are very very important to us, and being restaurants and the hospitality industry, they can be demanding. It's rewarding but can also be challenging!

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Toast Inc Response
9y
Thank you for this review! A lot of the pros you mention are things we are working on, prioritizing and caring about - so it’s great to hear that you feel them to be true. Keep the feedback coming. Elizabeth Jalbert, Director of People and Culture
5.0
Feb 24, 2017

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work hard play hard with a great product I can relate to.

Cons

Nothing stands out as a con

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Toast Inc Response
9y
Awesome feedback. It’s great to hear! We are putting more work into regularly sharing our updated product roadmap and vision, including presenting this at our next monthly all hands session. Hopefully you will recognize these improvements being made. Cheers! Elizabeth Jalbert, Director of People and Culture
1.0
Feb 22, 2017

Territory Account Executive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting start up with lots of energy and great work perks. Product is top of the line, and very impressive when showing clients.

Cons

In my experience, I felt extremely unsupported coming on board and being in the field. I got 3 days of training and was not contacted at all by HQ unless I reached out. I basically felt like I was running my own business from my home, trying to figure out a complicated product in a competitive industry with extremely high expectations and very little support. I never spoke with anyone from HR in my entire time there. I believe the company will be successful, but the rocket ship growth without the resources to really support their staff does not make for a sustainable business model. Additionally, I was told that ramp time would be about 4 months in a new market, when in reality I think it is more like 8-12 months. The sales cycle is long and payout does not occur for 45 days.

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Toast Inc Response
9y
Thanks for the pros - that is great feedback. I hear you on feeling like you were running a business on your own, we recognize that some people really enjoy being remote in the account roles for that reason, they enjoy the flexibility and autonomy. However, we are disappointed to hear that you did not feel supported. That is something we are looking into, both process improvement for what is already in place and checking in more frequently via manager 1:1s. I am very surprised to hear that you never spoke with anyone in HR, our People & Culture team is typically involved throughout the onboarding process. Please reach out to us at hr@toasttab.com if you're willing, so that we can learn more about your experience and how we can address these things in the future. Elizabeth Jalbert, Director of People and Culture
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Glassdoor has 1,768 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.