Is Toast Inc a good company to work for?

Toast Inc has an overall rating of 3.8 out of 5, based on over 1,785 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 69% of employees would recommend working at Toast Inc to a friend and 67% have a positive outlook for the business. The best reviews about Toast Inc have been left by employees working as BDR , Software Engineer(Internship) and Sales Development Representative (SDR) .

Does Toast Inc pay their employees well?

According to anonymously submitted Glassdoor reviews, Toast Inc employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Toast Inc. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Toast Inc?

69% of Toast Inc employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Toast Inc 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Toast Inc?

Account Executive (193) , Software Engineer (53) , Territory Account Executive (51) , Sales Associate (50) , Senior Software Engineer (33) , Onboarding Consultant (31) , Sales (26) , Sales Development Representative (SDR) (24) , Senior Account Executive (19) , Manager (18) , Customer Care Specialist (17) , Sales Representative (15) , Software Engineer(Internship) (13) , Director (12) , Field Implementation Engineer (12)

What are the pros of working at Toast Inc according to real employee reviews?

"Great Culture and Support from every level of the company." ((in 223 reviews)); "Great benefits and you get to work with restaurants" ((in 151 reviews)); "great people and very hard working" ((in 133 reviews)); "There is good work/ life Balance" ((in 76 reviews)); "Unlimited PTO (that's encouraged)" ((in 51 reviews))

What are the cons of working at Toast Inc according to real employee reviews?

"Since the layoffs due to Covid" ((in 43 reviews)); "Managers and time management is bad" ((in 30 reviews)); "Long hours and dealing with unreasonable customers." ((in 16 reviews)); "lack of diversity" ((in 9 reviews)); "life balance can be challenging in some teams" ((in 9 reviews))

What are employees saying about Toast Inc layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Toast Inc layoffs and their outlook for job security at Toast Inc in 2026.

What are the top reviewed Toast Inc locations?

Boston , Omaha , Chicago , New York , San Francisco , Los Angeles , Atlanta , Seattle , San Diego , Washington , Austin , Woburn , Houston , Nashville , Philadelphia , Charlotte , Dallas , Cleveland , Denver , Portland , Miami , Jersey City , Kansas City , Reno , Orlando , Boise , Detroit , Grand Rapids , Raleigh , San Antonio

Toast Inc reviews

3.8

69% would recommend to a friend

(1,676 total reviews)

Aman Narang

79% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,676 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews

1.0

Jul 9, 2022

Anyone Notice How Everyone With A Positive Review Has An Interest In Hiring You

Implementation manager

Recommend

CEO approval

Business Outlook

Pros

Well, I suppose they have "stability"

Cons

Like it says, find a front line worker with a review over three stars. These are people who worked in restaurants (per Toasts claims), getting dumped on 24/7, scammed on tips, and still they rate Toast middle of the road...They love that you worked for tips an no benefits. They will capitalize on this

1.0

Jun 13, 2022

Worst training ever

Pos installations technician

Recommend

CEO approval

Business Outlook

Pros

I came through by A Recruiter, she made the seem as if would get better but I’m no stranger in the IT but I needed to work… The training was three days and it was an abysmal… somehow they expected us to pick up their entire platform and go out and train restaurant owners on this software and full install at the same time. I am fully versed in POS and it takes time in months to master and take responsibility to learn the platform train people on it execute all the installations. Basically I will set up to fail, and I was let go so cruely by a person but they had power when I was there to shadow to get experience. It is disgusting to just throw someone away when it’s someone’s livelihood… The funny part and twist Covid can just months later and I’ll secretly hope they lost what they took for me. No restaurants were opening, no one walking on the street for almost a year so I can save safely she was out of a job herself now, and I got a nice remote job during the whole crisis. Karma is a you know what

Cons

All my cons are in the pro’s section… I don’t want anyone to miss what I needed to say and this is not a revenge post this seems to follow the other post recording lack of communication and expectations. Everything I stated was the truth

Toast Inc Response

3y

Thank you for sharing your perspective. There is a lot to unpack here, and I'm sorry to hear you had such a negative experience while working at Toast. I'm not sure when you left, but I can share that we are actively working to enhance our training programs and simplify our processes to better support our employees. I'd like to know more about your feedback so that we can continue to improve as an organization. Please feel free to reach out to me directly on LinkedIn so we can discuss further. - John Akalaonu, VP of Customer Onboarding

2.0

Aug 23, 2021

Hopefully things have changed!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great place to learn Great founders/CEO Excellent team camaraderie/friendships

Cons

Highly political Hire based off on how people look "on paper" Hired externally vs. growing existing employees into leadership positions Layoffs kind of ruined everything

Viewing 232 - 234 of 1,676 Reviews

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Cashier/Customer Service Team Member

Toast Inc

Toast Inc reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Anyone Notice How Everyone With A Positive Review Has An Interest In Hiring You

Worst training ever

Hopefully things have changed!

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Jobs at Toast Inc