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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      69% would recommend to a friend

      (1,680 total reviews)
      avatar

      Aman Narang

      79% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      Feb 4, 2021

      Cutthroat

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Innovative solution for an industry that needs it *flexible schedule *equity in the company

      Cons

      *very cutthroat. Not much loyalty between the EE and company *Territories/Commission constantly changing

      2.0
      Dec 9, 2020

      Field Rep Review

      Territory account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership does an okay job of being transparent about changes to the system and integration enhancements. They have a sales enablement team that you can work with on projects or just Q/A with. Sales training is focused on the Challenger model and leadership reinforces those ideas during discussions about opportunities. The org uses SalesForce to manage the entire sales process which is helpful.

      Cons

      When you work for Toast you essentially are selling credit card processing. Toast generates the majority of its revenue from the credit card processing fees it charges customers. AS A REP YOU CAN'T SELL AN ACCOUNT WITHOUT HAVING THEM USE TOAST FOR CREDIT CARD PROCESSING. This is a fact that wasn't made clear during the recruiting process. While you make some money on the margins of cc processing you don't make residual revenue for the sales you make. You just get paid one time for accounts sold. Also, leadership promotes people very quickly. They have several folks with no leadership skills or experience in management positions simply because they had a couple good sales quarters. Also the customer base is very SMB. If you are a rep that is used to working with a more sophisticated buyer, the majority of the time, that will not be the case when working an opportunity.

      avatar
      Toast Inc Response
      5y
      Thank you for your review; we appreciate your feedback as it helps us understand where we can continue to improve. We are proud to have designed a sales program that incentivizes behavior that benefits the customer, motivates the sales team, and enables employees to achieve both their financial and career growth goals. We continue to invest heavily in programs that lead to both successful individual contributors and managers. I'm sorry to hear you had a hard time here. I'm always open to chatting more about your experience. Please feel free to reach out if you'd like to discuss further. - Jonathan Vassil, SVP/ GM, SMB
      Viewing 241 - 243 of 1,680 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,789 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.