Does TouchPoint Support Services pay their employees well?

According to anonymously submitted Glassdoor reviews, TouchPoint Support Services employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at TouchPoint Support Services. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at TouchPoint Support Services?

41% of TouchPoint Support Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TouchPoint Support Services 2.7 out of 5 for work life balance, 2.7 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at TouchPoint Support Services?

Clinical Dietitian (17) , Housekeeper (16) , Patient Transporter (14) , Director (13) , Registered Dietitian (10) , Food Service Worker (9) , Cook (8) , Environmental Services (7) , Manager (7) , Operations Manager (7) , Assistant Director (6) , Dietary Aide (6) , Barista (5) , Culinary Ambassador (5) , EVS Tech (5)

What are the pros of working at TouchPoint Support Services according to real employee reviews?

"The TouchPoint culture is great." ((in 18 reviews)); "Work around great people and love the department I work in." ((in 17 reviews)); "Good benefits and that is about all." ((in 14 reviews)); "Great coworkers" ((in 11 reviews)); "Growth opportunities with parent conpany" ((in 9 reviews))

What are the cons of working at TouchPoint Support Services according to real employee reviews?

"The pay could be better." ((in 22 reviews)); "Long hours and over worked." ((in 7 reviews)); "You will instead get yelled at demeaned by senior leadership for missing a minor detail." ((in 6 reviews)); "Employees do not feel appreciated and favoritism is shown all the time." ((in 6 reviews)); "Additionally, when it comes to making sure patients are well cared for, this is at the bottom of the list for upper management." ((in 5 reviews))

What are the top reviewed TouchPoint Support Services locations?

Austin , Chicago , Jacksonville , Detroit , Novi , Milwaukee , Indianapolis , Murfreesboro , Nashville , Tulsa , Birmingham , Atlanta , Washington , Wichita , Pensacola , Joliet , Bartlesville , Hoffman Estates , Appleton , Evansville , Manhattan , Kankakee , Racine , Grand Blanc , Saginaw , Waco , Anderson , Kokomo , Pittsburg , Panama City

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TouchPoint Support Services

Part of Compass Group USA

TouchPoint Support Services reviews

2.9

41% would recommend to a friend

(70 total reviews)

Robert Tindell

49% approve of CEO

34% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Compensation and benefits

2.7

Culture & values

2.7

Work/Life balance

2.7

Career opportunities

2.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

70 reviews

Reviews about "Culture"

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5.0

Feb 27, 2025

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Food service worker

Recommend

CEO approval

Business Outlook

Pros

Arete is great at communication a flexible with your schedule which makes it a lot easier to talk to management!

Cons

I haven’t had any bad experiences yet so I can’t say anything

TouchPoint Support Services Response

Thank you for your positive feedback! We're thrilled to hear that Arete’s communication and flexibility have made your experience with us easier. It’s great to know that you haven’t had any negative experiences so far, and we’ll continue to strive to maintain a supportive and flexible work environment. Thank you once again for all you do!

1.0

Aug 12, 2024

Don’t be fooled

Account director

Recommend

CEO approval

Business Outlook

Pros

To gain experience to move to another sector

Cons

Constant inconsistency in role and expectations. Turnover high and just when you get to know someone they quit. Leadership has obvious favorites who are allowed to do nothing while others get worked piled on them. It is hard to respect or trust anyone in company especially leadership.

TouchPoint Support Services Response

Thank you for sharing your feedback. We recognize the challenges with consistency and staffing and are actively working to address them. Your concerns about workload and leadership are important to us, and we're committed to improving fairness and communication across the company. We strive to provide a positive workplace culture and take your feedback seriously, which is why we have several outlets available to associates to report their concerns and provide feedback. If you have not done so already, we encourage you to share your experiences with the Compass Group’s One HR number: 877.311.4747, and they will be in contact with the appropriate team.

1.0

Jun 17, 2024

Disappointing

Manager

Recommend

CEO approval

Business Outlook

Pros

Promotes from within 3 schedule options

Cons

Lack of support Favoritism No weekends off No paid holidays but still required to work Very little if any PTO Extremely low pay Lack of professionalism or respect for staff.

TouchPoint Support Services Response

Thank you for taking the time to share your feedback about our work environment. We strive to provide a positive workplace culture and take your feedback seriously, which is why we have several outlets available to associates to report their concerns and provide feedback. If you have not done so already, we encourage you to share your experiences with the Compass Group’s One HR number: 877.311.4747, and they will be in contact with the appropriate team.

Viewing 7 - 9 of 70 Reviews

Jobs at TouchPoint Support Services

LAUNDRY SERVICE (FULL TIME)

LAUNDRY SERVICE (PART TIME)

SHIFT SUPERVISOR (FULL TIME)

EVS SHIFT SUPERVISOR (FULL TIME)

CASHIER/FOOD SERVICE WORKER (FULL TIME)

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