TouchTunes reviews

2.9

43% would recommend to a friend

(129 total reviews)
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Ross Honey

32% approve of CEO

27% positive business outlook

TouchTunes has an employee rating of 2.9 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchTunes employee rating is 22% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

129 reviews
3.0
Aug 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Very good benefits and insurance package. Free breakfast and lunch at the office on Tuesdays and Thursdays. Clear career milestones to reach to get promoted to the next level.

Cons

Management and architecture is archaic. Developers are responsible for creating their own backlog with little to no help from analysts and architects. No one seems to take responsibility for features, which leads to devs having to take initiative, which leads to ideas being blocked by the indecisiveness of architects. Played a switcheroo by hiring me as fully remote but then enforcing hybrid 6 months in.

1.0
May 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Every employee and manager is a pleasure to collaborate with. The benefits are good.

Cons

I have witnessed unacceptable behaviour that make me question the integrity of the directors and above. They push decisions on the employees and expect everyone to be happy and get on with it. HR does not seem to be here to listen and hold people accountable, rather solely for the business, what it decides, HR pushes. DEI is mentioned but no action. I worked there for a while and the biggest shock was seeing the people of color/visible minority leave the HR team, it raised many questions among us, employees (because we talked about it). Did not feel reassuring. TT has so much potential, too bad.

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TouchTunes Response
2y
Thank you so much for your feedback. At TouchTunes, our decision-making process considers the business situation, our goals and strategy, our company values, and the input of the relevant teams. We’re deeply committed to transparency in our business, especially with employees, so that everyone knows where we’re headed and the decisions we’re making to get there. We do respect that not everyone is going to agree with all of those decisions – and we understand that in some cases that disconnect may cause someone to leave our team. A key role of our HR team is listening to and advocating for our employees, and I see them strive to do that every day. I can also see that if you aren’t aligned with our decisions, you may have some dissatisfaction with our HR team as well, as they are often the team tasked with implementing those decisions. I do disagree, though, with your point regarding DEI. While we can always make improvements, we do have a number of company- and employee-driven DEI efforts intended not just to diversify our teams, but to ensure that people of marginalized identities feel welcome and included while they are here. We’re especially proud of our ongoing partnership with Queertech, a nonprofit that strives to empower 2SLGBTQ+ people to thrive in tech spaces, as well as an event TouchTunes employees hosted last fall at our Montreal office, inviting Indigenous Youth Ambassadors to explore careers in tech. Again, thank you for sharing your thoughts. I wish you all the best in your next opportunity. -Ross
1.0
Oct 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Very knowledgeable staff, especially those who has been around a long time with the company.

Cons

The office is very toxic, everything is opaque. The HR team is racist and have pushed out almost every one of colour. No one is allowed to complain and expectations are completely unrealistic. When a negative opinion is shared, you become the problem. Turnover is higher than ever.

Viewing 76 - 78 of 129 Reviews

Glassdoor has 135 TouchTunes reviews submitted anonymously by TouchTunes employees. Read employee reviews and ratings on Glassdoor to decide if TouchTunes is right for you.