TouchTunes reviews

2.9

43% would recommend to a friend

(129 total reviews)
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Ross Honey

32% approve of CEO

27% positive business outlook

TouchTunes has an employee rating of 2.9 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchTunes employee rating is 22% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

129 reviews
1.0
Jul 30, 2024

Awful management

Recommend
CEO approval
Business Outlook

Pros

offers remote work from anywhere (for a short period) if negotiated, unlimited PTO, and salaries slightly better than the average local market, though they tend to stagnate

Cons

- huge technical debt with legacy code and incredibly bad architecture - micro-management with lots of turnover - poor understanding of agile methodologies and weak communication - hired for one role but expected to do many other tasks on a completely different career trajectory - pitiful onboarding process - very disorganized structure - unacceptable behaviors from some unskilled managers - visible nepotism and favoritism - too many unachievable goals in an unclear roadmap and ineffective system (frequent OKRs, reviews, HR sessions) - many people leave after a few months

1.0
Mar 5, 2024

Avoid!

Recommend
CEO approval
Business Outlook

Pros

Their products are really exciting

Cons

It pays way below the market. High stress, bad people management skills and unrealistic and demanding employee and project review process. A lot of overpromises on bonuses. Not worth it.

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TouchTunes Response
2y
I want to thank you for sharing your thoughts. So often, people don’t, and then we don’t have an opportunity to learn from the feedback. On a positive note, I’m glad you find our products exciting. That’s a big reason why many people, myself included, are at TouchTunes. I’m sorry to hear, however, that your experience has been so negative so far. I urge you to raise your concerns with our HR team or even with me personally. We want our employees to get a fair compensation deal and we work hard to make that happen – including achieving our bonus targets for 2023 and fully funding our most recent bonus pool (as we have done every year since COVID). Our HR team can also help address your concerns regarding a high-stress environment and our performance management processes. We want to make sure that our team has what it needs to achieve great things and we’re happy to lean in to figure that out for you here. Thanks, Ross
2.0
Sep 6, 2023
Recommend
CEO approval
Business Outlook

Pros

- Great people, love my coworkers, everyone is great, when i (willingly) come to the office i have great convos, etc... - The product is super cool, lots of innovation and we are building something great - Structure is good, enough employees, not understaffed atm and people are willing to help you and very nice all around

Cons

(Keep in mind all of the things above were on verbal agreements in the interview, none of the terms are in my contract, mistake on my part for trusting their word and not requiring that the 3 month perk and fully remote / flexibly hybrid be mentioned in my contract.) - They promised us we can be fully remote and flexibly hybrid (can come in office IF YOU WANT) in the interview, however now they are forcing us back into the office 50% of the week. This was never mentioned or hinted towards during the interview process, even though they hired like 100 people in the last year, they should know better. - Was told during the interview and even was glorified as a perk of the company that you can work from anywhere in the world for up to 3 months a year. In latest announcement they reduced it from 3 months to 1 month because people 'werent taking the full 3 months anyway'. Horrible reasoning, it's not because not a lot of people are taking the full perks that others don't want to and our perks should be cut down. - Managers are VERY insistent on the fact you should come to the office, there is social pressure about coming back to the office.

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TouchTunes Response
2y
Thanks for taking the time to write this all up. It is clear that you care, and there are many aspects of the company that you like, which is great. Regarding our return to office, we believe that colleagues coming together in person on a regular basis is critical to establishing and maintaining professional relationships. We believe our synchronized hybrid approach strikes a great balance between this objective and giving employees flexibility. Further, our product is based on people coming together in person to connect with each other, and we think it is important to reflect that in how we work. I understand that you are disappointed in the policy change. Ultimately, I believe all companies must continually evaluate and be ready to change anything if they see an opportunity to improve. However, when you make this kind of change, it is important that you give everyone a lot of notice and use a gradual approach. Which is we are starting with requiring only 2 days per month for the initial quarter. We are committed to continuing to work with our valued team members to make the transition successful and hope you see the benefits as you spend more time engaging with your colleagues in person. Thanks, Ross, CEO
Viewing 79 - 81 of 129 Reviews

Glassdoor has 135 TouchTunes reviews submitted anonymously by TouchTunes employees. Read employee reviews and ratings on Glassdoor to decide if TouchTunes is right for you.