Towne Park reviews

3.4

64% would recommend to a friend

(1,709 total reviews)

Andrew Kerin

65% approve of CEO

41% positive business outlook

Towne Park has an employee rating of 3.4 out of 5 stars, based on 1,709 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Towne Park employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jun 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Management will try to provide you with hours that are within your listed availability. There are opportunities for even the least qualified to move up because of terrible turnover. All you have to do is show up and they won't fire you.

Cons

Working in healthcare presents the opportunity to see many things that workers in food service and retail aren't used to. This includes viewing patient wounds and entering & operating vehicles owned by people that can only be described as hoarders. This is a job designed to fail. While the company may be able to adapt into more markets and open new types or positions, the valet market is going to disappear in the next 35 years. You have to work your way up quickly or you'll be out of a job. Hot or cold, you are expected to withstand inclement weather scenarios and proceed with business as usual which includes standing outside, running, and faking your best smile while operating the vehicles of strangers. Management only cares about your health if you are considering filing legal actions protecting yourself. Pay is abysmal. I would rather work fast food. Some sites pay as low as $5 per hour and if you exceed a certain amount per hour in tip make up it is subtracted from your paycheck. People that go to hospitals and use free valet always seem to not carry cash, or say they will get you next time. You will be constantly scolded about your poor mystery shopper scores because of the incredibly high standards set, especially so when you are shopped on days when you are working alone and unable to conduct service in a timely and organised fashion due to the nature of the poor work environment tugging at every last bit of your sanity. Valet guests are incredible painful to deal with. They are entitled and see you as an object. Less than half will tip you and it will mostly be coins or one dollar bills. Benefits are so expensive that you should only enroll if you would rather have dental insurance than a place to sleep at night.

2.0
Dec 27, 2017

Account Manager

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, clients are typically nice. PTO is ok. Benefits are ok as well. I have worked for worse companies.

Cons

Very few women are promoted or paid equally as their men counter parts. Good ol boy attitude from the top. The pay is a joke compared to the hours worked. It would be great if they could clean house from the top-down. To many higher ups with no real sense of the day to day grind.

2.0
Aug 2, 2017

Guest Service Attendant

Recommend
CEO approval
Business Outlook

Pros

As a valet driver, you get a ton of hands on experience with different automotive brands, models, interiors, trims, etc. Your coworkers are generally laid back and there's a tip pool so we're not competing for a guest's attention. You meet some very interesting people.

Cons

I work at one of the more upscale MD hotels and the pay is still terrible. Roughly around $7 hourly after taxes. You will go home some days with a measly $5-$10 in your pocket because the parking rates are so high and the hotel itself is so inefficiently run that people are hesitant to leave tips. Large events are terribly mismanaged with valet ramps getting backed up by unattended vehicles, parking garages getting full, and slow hotel bellhops. You will work extra hard on these days and rarely will you feel fairly compensated. Promotion within the company really depends on who's your friend and not so much on the work you've put in.

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Towne Park Response
8y
Thank you for sharing your feedback - we would love to learn more from you! Please contact us at 844-869-6375 to address your concerns.
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