Townsquare Ignite reviews

3.9

80% would recommend to a friend

(58 total reviews)
avatar

Todd Lawley

90% approve of CEO

61% positive business outlook

Townsquare Ignite has an employee rating of 3.9 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Townsquare Ignite employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

58 reviews
2.0
Apr 4, 2023
Recommend
CEO approval
Business Outlook

Pros

The job is easy and you can work remotely. But you are only order entry. You don't actually manage marketing campaigns.

Cons

Management converted our bonus structure to salary but then took away the yearly salary increase so basically, you make the same as you did last year. They acted like it was some great thing but the truth is you are not getting a pay raise. Whats funny is upper management brags about how much the company is growing but they can't share any salary growth with the employees. Almost everyone on my "team" was looking for another job. They say they promote from within but the amount of promotions last year was less than 10 people. There is no career path and management doesn't understand what a career path is. Of those promotions, several quit within weeks of getting promoted. This company can't hang on to its best and brightest. Consider that when taking a job here. The trainer is a joke and knows nothing about what a Digital Campaign Manager does. Her training material is always outdated and hard to find. Once you find it, it's incomplete. She does nothing but brag about vacations and building her pool. The company culture functions on who is to blame for what. There is no accountability from the sales department and they are allowed to treat the Digital Campaign managers like crap while management just allows it. Your direct manager has no input at all into your annual review. It's all done by the director who you may have zero relationship with.

3.0
Jan 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Great people, good opportunities to learn, great for someone with 3 years or less experience, opportunity for promotions within a year or 2. Get in, get some experience, upgrade your title, then leverage that to get a better job and bounce. That would be my advice.

Cons

Few issues with their business model. First, they are not honest with their clients about their fees. They won't let clients see their actual ad spend for instance, because that would reveal they are charging some clients fees higher than 40%. That was an issue for me. Second, they give their employees 50+ clients to manage at one time. After weekly meetings and completing tasks like launching new clients, you have maybe 10 minutes per week to spend on each client. It's not uncommon for one employee to be managing 75-100 clients at a time and launching 5-10 new clients each month. And that includes employees who have less than a year of experience. Again, I'm sure the clients would be shocked to hear about that, as they are sold on expert management before they sign, but they are kept unaware. If you make a mistake on one of your 50+ clients, your manager will come down hard on you, without much understanding that it's hard to multitask so much. Finally, they would work with clients who compete with each other in the same market. Imagine running ads for 5 businesses in the same town and industry. Big conflict of interest which they look past. It's pretty clear the business model is to churn and burn clients, sign 2 new clients for every 1 that inevitably leaves. Management is either out of touch with industry best practices, such as charging reasonable fees or having employees manage 10-20 clients, or they simply don't care. It's probably the latter.

3.0
Apr 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Not a single employee or member of management that wasn’t good to work with. People were great. We got half day Fridays if your work was done. Medical benefits were pretty good due to the size of the company.

Cons

This company is obsessed with growing and evolving, but fails to fully fine-tune systems and processes before building on them. Training program is a grueling 2 weeks, but was completely outdated and inaccurate from actual processes…probably due to aforementioned statement. Training was closer to the “throw them in the deep end” method…weeding out those who can’t figure it out on the fly. They also recently did away with bonuses because they just never got paid out. Instead of looking into their completely broken bonus structure that failed to reward markets that actually fulfilled goals, their solution was to delete it completely…building a small portion of it into salaries. Doesn’t really make sense for a department that is “growing leaps and bounds” according to upper management.

Viewing 4 - 6 of 58 Reviews

Glassdoor has 60 Townsquare Ignite reviews submitted anonymously by Townsquare Ignite employees. Read employee reviews and ratings on Glassdoor to decide if Townsquare Ignite is right for you.