Question 1

Is Toys "R" Us a good company to work for as a Customer Service?

Accepted Answer

Customer Service professionals working at Toys "R" Us have rated their employer with 2.8 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of Toys "R" Us employees being 4.0 out of 5 stars. Search open Customer Service Jobs at Toys "R" Us now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Toys "R" Us.

Question 2

Does Toys "R" Us pay Customer Service employees well?

Accepted Answer

Customer Service professionals rate their compensation and benefits at Toys "R" Us with 2.1 out of 5 stars based on 26 anonymously submitted employee reviews. This is 52.6% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries at Toys "R" Us.

Question 3

How happy are Customer Service professionals working at Toys "R" Us?

Accepted Answer

26% of Customer Service employees at Toys "R" Us would recommend their employer to a friend. This rating has decreased by 59% in the past 12 months. Customer Service professionals have also rated Toys "R" Us with a 2.1 rating for work-life-balance, 2.4 rating for diversity and inclusion, 2.3 rating for culture and values and 2.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Toys "R" Us?

Accepted Answer

Sales Associate (522), Cashier (335), Sales Associate/Cashier (157), Store Manager (148), Department Supervisor (100), Manager (97), Assistant Store Manager (86), Assistant Manager (75), Retail Sales Associate (63), Cashier/Sales Team Member (59), Sales Assistant (57), Sales Team Member (56), Customer Service Representative (54), Overnight Stocker (50), Seasonal Sales Associate (50)

Question 5

What are the pros of working at Toys "R" Us according to real employee reviews?

Accepted Answer

"Fun and cool to work great people" ((in 352 reviews)); "Great Coworkers and they were willing to assist" ((in 190 reviews)); "Good benefits overtime during season" ((in 88 reviews)); "The employees were great and supportive." ((in 86 reviews)); "fun work environment involving children and toys" ((in 76 reviews))

Question 6

What are the cons of working at Toys "R" Us according to real employee reviews?

Accepted Answer

"low pay and not enjoyable" ((in 385 reviews)); "Management poor and never took any responsibility for their actions." ((in 368 reviews)); "long hours and lack of payroll" ((in 233 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 190 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 115 reviews))

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Nice staff discount, but the store closed down

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