Toys "R" Us Manager reviews

4.1

6% would recommend to a friend

(88 total reviews)
avatar

David A. Brandon

19% approve of CEO

7% positive business outlook

Manager employees have rated Toys "R" Us with 4.1 out of 5 stars, based on 88 company reviews on Glassdoor. This indicates that most Manager professionals have an excellent working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Manager professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

88 reviews
2.0
Aug 21, 2012

Just don't do it

Recommend
CEO approval
Business Outlook

Pros

Great workforce training programs. Empowering workforce structure. Strong investment in process improvements. Encourages movement within the organization. Great corporate execution, makes up for lack of plans.

Cons

The chickens are running the coup. In many ways HR has good policies and controls, but delinquent in other ways. Lower level employees feel empowered to the point where they can be overly aggressive to their management and involve HR if they get pushed back. Roles are very confining in scope, great if you like to be an expert in a very narrow range of responsibility, but not good for a generalist/executive in training. The company strategy is not analytical and based off of feel. This is extremely frustrating when presenting obvious facts against a counter ideology that disagrees based on a belief. Had no confidence in the CEO when he spent 20 minutes out of a presentation in front of the whole company asking associates what they should name their Saturday sales event. Isn't this what you pay a marketing team for? Sure enough after 20 minutes of alliteration from all corners of the room "Super Savings Saturday" wound up on the flyer. Some of you may like the inclusion that management gives in this example, but to me I felt like there was a complete lack of organization and structure. Company is owned by VC right now (public knowledge). This means that they are currently reducing the workforce cost to make the company look better for IPO. This puts extra workload on the employees and added stress. I would be very concerned for the companies prospect of surviving long after the IPO when the loans come due. This is only my opinion though.

1.0
Aug 20, 2012

Toys R Us has lost it's focus

Recommend
CEO approval
Business Outlook

Pros

Nothing better than working with kids and toys. Training is good in the off-season, spotty during busy times. At least they have updated their uniforms to the 1970's. Probably not a bad place for part-time job, but I feel sorry for the kid's wanting to start off here.

Cons

Ridiculously bad customer focus. This company is so worried about it's bottom line and stock price that it has forgotten who and what got them this far. Very poor working hours during the season, 70 or more hours per week, with the promise of comp time during the off season. But they make the mangers dump all of their help and then it's only you and two other people to run the store every day so you can't take any time off. Company is cutting expenses so severely, we can't even maintain the building. I can't believe anyone still shops here. Upper management is so conflicted, we can't get a straight story from anyone. District manager has no idea what they are doing, no retail knowledge, no product knowledge, no inventory knowledge. And speaking of inventory, the managers have no control. They pump product into your store without any input, product you don't have room for and couldn't sell if you did.

1.0
Aug 6, 2012

I Don't Wanna Be a Toys"R"Us Worker

Recommend
CEO approval
Business Outlook

Pros

Dedicated employees at lower levels. Nice campus with on gym on premises. Spectacular10% employee discount.

Cons

Upper management is always in crisis mode. Executives cannot make decisions in a timely manner or adhere to schedules. Lack of any clear long term plan beyond preparing for IPO. Terrible raises and bonuses. Meaningless goal setting and evaluation processes mandated by HR department waste enormous amounts of time and effort.

Viewing 79 - 81 of 88 Reviews

Glassdoor has 6,151 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.