Is Toys "R" Us a good company to work for?

Toys "R" Us has an overall rating of 4.0 out of 5, based on over 6,153 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 76% of employees would recommend working at Toys "R" Us to a friend and 68% have a positive outlook for the business. The best reviews about Toys "R" Us have been left by employees working as Human Resources , Stock Associate and Warehouse Worker .

Does Toys "R" Us pay their employees well?

According to anonymously submitted Glassdoor reviews, Toys "R" Us employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Toys "R" Us. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Toys "R" Us?

76% of Toys "R" Us employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Toys "R" Us 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (97) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"People were great and friendly" ((in 350 reviews)); "Great Coworkers and they were willing to assist" ((in 191 reviews)); "The employees including current management are all friendly and willing to help with any questions you have." ((in 87 reviews)); "Good benefits overtime during season" ((in 82 reviews)); "fun work environment involving children and toys" ((in 72 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 375 reviews)); "Poor work/life balances and management that was only there to collect a check." ((in 361 reviews)); "long hours and lack of payroll" ((in 238 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 185 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 118 reviews))

What are employees saying about Toys "R" Us layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Toys "R" Us layoffs and their outlook for job security at Toys "R" Us in 2026.

What are the top reviewed Toys "R" Us locations?

Wayne , New York , Houston , Los Angeles , Bronx , Dallas , Miami , Chicago , Atlanta , Philadelphia , Brooklyn , Jersey City , San Jose , Paramus , Newark , San Diego , San Antonio , Portland , Pittsburgh , Jacksonville , Flanders , Staten Island , Las Vegas , Orlando , Austin , Tacoma , Boston , Tukwila , Phoenix , Tulsa

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Toys "R" Us

Toys "R" Us reviews

4.0

76% would recommend to a friend

(5,634 total reviews)

David A. Brandon

78% approve of CEO

68% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.6

Compensation and benefits

3.6

Career opportunities

Toys "R" Us has an employee rating of 4.0 out of 5 stars, based on 5,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Aug 2, 2010

I would never go back

Manager

Recommend

CEO approval

Business Outlook

Pros

Helping new moms or soon to be moms with seminars, classes, and registering

Cons

Management (district level) is ridiculous. they expect SO much with very FEW hours given for payroll. Many cliques where I worked, including upper management. A lot of favortism went on, and almost all employees were Very unhappy there. High turnover rate, and comstantly changing thier minds about the rules, and how things are ran.

3.0

Jul 29, 2010

Better from the outside

Human resources assistant

Recommend

CEO approval

Business Outlook

Pros

Summer hours on Fridays during the summer

Cons

Management doesn't relay messages back to their subordinates only to superiors which is counterproductive.

3.0

Jul 25, 2010

An Okay Place to Work

Sales associate

Recommend

CEO approval

Business Outlook

Pros

-Everyone that works there is friendly. -Flexible hours -Management always honors requests off when they're on time -Relatively easy job

Cons

-Guests are typically very condescending and rude, which gets old. -There's often times little to no coverage when the registers are backed up, or you need to go on lunch.

Viewing 5494 - 5496 of 5,634 Reviews

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フルフレックス/社内SE/国内最大級の規模を誇る玩具とベビー用品/業務アプリ運用・保守/社内SE・システム管理/神奈川県/正社員

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おもちゃ　販売・接客スタッフ

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I would never go back

Better from the outside

An Okay Place to Work

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