Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Toys "R" Us

      Is this your company?

      Toys "R" Us reviews

      3.9

      76% would recommend to a friend

      (5,633 total reviews)
      avatar

      David A. Brandon

      78% approve of CEO

      67% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.8

      Work/Life balance

      3.7

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Dec 3, 2011

      Not bad for a Part-Time job out of high school

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coworkers, meet a lot of cool people Decent management, they seem to know what they are doing. (Some) customers can be really friendly and nice to talk to Very flexible with time off (I go to school full time so this is a must)

      Cons

      Low pay (Minimum wage) Shifts can be very long (Especially closing shifts since you HAVE to clean the store before you leave) Many customers can be extremely rude for no reason Coupons for the store are VERY obscure (Makes customers very angry at me when they don't get the "sales" price) Managers tend to focus on selling BPP's (Buyer protection), rewards cards, credit cards, etc. instead of focusing on more positive aspects. This is expected because they are probably forced to by THEIR supervisors.

      3.0
      Sep 30, 2011

      OK but could have been great

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility Great brand Christmas could be fun if it wasn't so stressful Pay was ok Teamwork between stores within the district

      Cons

      Christmas was a nightmare Following national expectations/communications rewarded you with chastisement from regional management.. As in all retail, too much work and not enough payroll to do it successfully Constant never ending changes sometimes within hours to corp procedures/expectations Wanted to sell warranties, batteries, and credit card more than toys

      1.0
      Sep 26, 2011

      Going Downhill

      Asset protection associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people who are at the lower level are dedicated to the company

      Cons

      Simply put - Upper management. They have made it extremely difficult for stores to be successful. Payroll is barely visible during the week and they continue to cutback as sales do not perform to the expectation

      Viewing 5554 - 5556 of 5,633 Reviews
      Related searches: Toys "R" Us jobs | Toys "R" Us salaries | Toys "R" Us benefits | Toys "R" Us interviews
      ReviewsToys "R" Us reviews

      Glassdoor has 6,151 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.