Is Toys "R" Us a good company to work for as a Sales Associate?

Sales Associate professionals working at Toys "R" Us have rated their employer with 4.0 out of 5 stars in 498 Glassdoor reviews. This is an average score with the overall rating of Toys "R" Us employees being 4.0 out of 5 stars. Search open Sales Associate Jobs at Toys "R" Us now and start preparing for your job interview by browsing frequently asked Sales Associate interview questions at Toys "R" Us .

Does Toys "R" Us pay Sales Associate employees well?

Sales Associate professionals rate their compensation and benefits at Toys "R" Us with 3.2 out of 5 stars based on 498 anonymously submitted employee reviews. This is 11.8% worse than the company average rating for salary and benefits. Find out more about Sales Associate salaries at Toys "R" Us.

How happy are Sales Associate professionals working at Toys "R" Us?

88% of Sales Associate employees at Toys "R" Us would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Sales Associate professionals have also rated Toys "R" Us with a 3.6 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (97) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"Fun and cool to work great people" ((in 356 reviews)); "Great Coworkers and they were willing to assist" ((in 192 reviews)); "Good benefits overtime during season" ((in 94 reviews)); "The employees including current management are all friendly and willing to help with any questions you have." ((in 86 reviews)); "fun work environment involving children and toys" ((in 75 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 394 reviews)); "Poor work/life balances and management that was only there to collect a check." ((in 370 reviews)); "long hours and lack of payroll" ((in 237 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 189 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 121 reviews))

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Toys "R" Us Sales Associate reviews

4.0

88% would recommend to a friend

(498 total reviews)

David A. Brandon

92% approve of CEO

72% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Senior management

4.2

Culture & values

4.1

Career opportunities

3.6

Work/Life balance

3.2

Compensation and benefits

Sales Associate employees have rated Toys "R" Us with 4.0 out of 5 stars, based on 498 company reviews on Glassdoor. This indicates that most Sales Associate professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Sales Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

498 reviews

1.0

Sep 22, 2025

No

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good team, customers, toys, friends

Cons

Overworked and underpaid, especially during nightfill. Most times did not get a break during the evening. Some bad managers

5.0

Sep 16, 2025

It was fun

Sales associate

Recommend

CEO approval

Business Outlook

Pros

the manager and the customers as well other employees

Cons

it was busy at times but hey welcome to retail

4.0

Aug 15, 2025

great

Sales associate

Recommend

CEO approval

Business Outlook

Pros

they are very nice and kind

Cons

a lot of work on one day

Viewing 13 - 15 of 498 Reviews

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Toys "R" Us Sales Associate reviews

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It was fun

great

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