Literally sat at my desk and surfed the internet all day during the nearly pointless 2 month "training", then all of the sudden it is "ok get on the phones" and you are pretty much expected to take back to back calls all day with little support from training/management teams.
The internal processes within the company are mind numbing, if a client sends in an email needing response the team typically cant get to it until about 2-3 days at which point you are already working behind the 8 ball with the customer once you respond to an email. The primary internal system used to create work items is extremely cumbersome and anything but user friendly.
The "resource center" is severely outdated as well, there are process instructions from 4-5 years ago appearing in there!! In most cases these have changed so the resource the management team wants you to use is of no use at all to the associates.
Also hate to say this but it is true, the employee base in the Sponsor Connect department is lets just say unimpressive at best. Most people are just here for the check and could care less about creating an energetic and positive work environment. I can't really blame them due to the workloads put on each employee in the department. Just has that feeling that each person is trying to do as little work as possible to get by.
