Transcom WorldWide Inbound Customer Service Agent reviews

No support once you leave Nesting and training Very high stress Very monotonous Canadians have virtually no opportunities for growth. All the jobs that get posted are only for American employees. Only job that ever gets posted for Canadians is entry level customer support. No team leader positions. No HR positions. Nothing. No room for growth whatsoever.

A major con is that the computer systems regularly crash, leaving employees almost helpless to assist clients. Also, there are very high expectations on multitasking ability by employees. Quality control for phone conversations was outsourced to an Asian company, which added cultural barriers in obtaining accurate assessments.