2.0
Jan 2, 2015
Former employee, less than 1 year
Recommend
CEO approval
Business Outlook
Pros
The only pro I experienced at Transcom was my manager. She was patient and helpful when I did not meet the company's elevated performance expectations.
Cons
A major con is that the computer systems regularly crash, leaving employees almost helpless to assist clients. Also, there are very high expectations on multitasking ability by employees. Quality control for phone conversations was outsourced to an Asian company, which added cultural barriers in obtaining accurate assessments.