Is Transcom WorldWide a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at Transcom WorldWide have rated their employer with 3.0 out of 5 stars in 52 Glassdoor reviews. This is a higher than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Tech Support Agent Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at Transcom WorldWide with 3.1 out of 5 stars based on 52 anonymously submitted employee reviews. This is 17.5% better than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at Transcom WorldWide.

How happy are Tech Support Agent professionals working at Transcom WorldWide?

47% of Tech Support Agent employees at Transcom WorldWide would recommend their employer to a friend. This rating has increased by 312% in the past 12 months. Tech Support Agent professionals have also rated Transcom WorldWide with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.5 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (185) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 177 reviews)); "Good benefits as they care for their employees and their families" ((in 94 reviews)); "Training is good and fun." ((in 78 reviews)); "Great people and friends" ((in 74 reviews)); "Great colleagues and no extra hours/work needed." ((in 59 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 137 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 89 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 21 reviews)); "No pay raise or bonuses." ((in 20 reviews))

Transcom WorldWide Tech Support Agent reviews

3.0

47% would recommend to a friend

(52 total reviews)

Brian Johnson

48% approve of CEO

64% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Senior management

2.8

Career opportunities

Tech Support Agent employees have rated Transcom WorldWide with 3.0 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have an average working experience there. Transcom WorldWide is rated 22% below average by Tech Support Agent professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

52 reviews

5.0

Apr 30, 2026

Great leadership but weekend work can be tough

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

great leadership and coaching opportunities. move up quickly.

Cons

had to work on weekends so i wish they can give us weekends off.

4.0

Feb 9, 2026

Good job

Tech support

Recommend

CEO approval

Business Outlook

Pros

wfh opportunity work life balance

Cons

stress of call centre work hours

Transcom WorldWide Response

5mo

Thank you for sharing your thoughts. We value all feedback from our employees as it helps us identify areas for improvement and ensure a positive workplace. We are committed to ongoing growth and appreciate your contribution to that process.

4.0

Jul 10, 2025

pleasant place to work

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

people, pay, work life balance

Cons

huge turnover rate for management

Transcom WorldWide Response

1y

Thank you for sharing your thoughts. We value all feedback from our employees as it helps us identify areas for improvement and ensure a positive workplace. We are committed to ongoing growth and appreciate your contribution to that process.

Viewing 1 - 3 of 52 Reviews

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Jobs at Transcom WorldWide

Technical and Customer Experience Advisor - Work From Home - US

Technical Support - AI Chat and Email - Onsite Greenville, SC