Travelers reviews

4.2

84% would recommend to a friend

(6,798 total reviews)
avatar

Alan D. Schnitzer

90% approve of CEO

85% positive business outlook

Travelers has an employee rating of 4.2 out of 5 stars, based on 6,798 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Travelers employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

7K reviews
3.0
Oct 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule (although there's literally no reason why csr's can't be fully remote if they want to), a good amount of PTO and a pension.

Cons

CONSTANT SYSTEM ISSUES. It seems like every other day there's an outage that prevents us from being able to service clients and agents. People have been complaining that their systems haven't been working properly for months. When the systems do work, they are extremely slow and outdated. There's literally no reason why a multi BILLION or possibly trillion dollar company should have this many problems. What they "upgrade" to has been out dated for ten years. They don't offer any solutions for it. They just shrug and say "oh well". The next problem is micro managing. What's ironic is the systems that monitor employees never break. Step one toe out of line and you'll be nailed to a cross for it. I feel like I was sold a dream job that turned out to be a lie. They make you think that there's so many opportunities but there isn't. Next level jobs rarely come up. And when they do, literally hundreds of people apply since we're all after the same things.

4.0
Oct 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is pretty good for a place like this

Cons

Culture is like a high school gossip factory

Viewing 316 - 318 of 6,798 Reviews

Glassdoor has 7,560 Travelers reviews submitted anonymously by Travelers employees. Read employee reviews and ratings on Glassdoor to decide if Travelers is right for you.