Travelers reviews

This was a company I was proud to work for and hoped to retire at but in the last couple years the company and specifically the Florida claims department has gone downhill in so many ways. There has always been high expectations but Travelers refuses to acknowledge the need for better training and proper staffing especially when we are told we received double the work in the first quarter of this year but are continually told we are “fully staffed”. The quality expectations have remained the same despite the lack of help and more than double the work.

Company is old and change happens at glacial speed. They have blinders on when it comes to knowing how to attract younger people into the insurance business. Allowing full time remote work (like the competitors) may help, but somehow they think there is a huge benefit for seasoned employees to drive into the office a few days per week. Turnover in staff has been high over the last few years, and it takes forever to “backfill” vacant positions because new college grads want more than commuting to an office to sit in a cubicle. Nepotism and favoritism. They tell new hires that this is a pay for performance company. It’s not necessarily so for everyone. It takes a few years to figure that out. Very stressful. Not great for your general health. Eating lunch in front of your computer, not taking lunch because of a claim review with a client, not taking breaks because you have just a few more things to finish, etc. Perfect recipe for obesity, diabetes, heart disease and depression. The pay is nothing to get super excited about. You may get a bonus and a 3 percent raise if you knock the ball out of the park. It’s somewhat disheartening for those who had to step up and cover for people who left the company and manage their desks while leadership tries to find replacements.