Travelers reviews

4.2

84% would recommend to a friend

(6,764 total reviews)
avatar

Alan D. Schnitzer

90% approve of CEO

84% positive business outlook

Travelers has an employee rating of 4.2 out of 5 stars, based on 6,764 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Travelers employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

7K reviews
4.0
Jul 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Great career development if your put in the work. I was promoted 3 times in less than 2 years and went from low $40's to high $60's in the same time frame. Lower management is some of the best I have ever seen. Most unit managers really try their best for their team to feel valued.

Cons

The company is currently chronically understaffed in most departments and throughout most of its territories in the US. The staffing issues cause increased workload for the employees that are left and most of the time no stretch bonuses or retention incentives are being given so more people are either switching to departments with lower work loads, or leaving the company for competitors, this in turn makes the staffing issues even worse. Work-life balance is currently horrible. Long hours in salary jobs with no bonuses or incentives.

1.0
Jul 19, 2016
Recommend
CEO approval
Business Outlook

Pros

- Pay - You can make 100k +. - Benefits - Very good. - Great training program. - Grear trainers.

Cons

There are too many to list but to name a few: - You are treated like you are 12 years old (everyone complains about this) - You are talked down to for the smallest things i.e being a few minutes late to work, not working on your layover when flying for work, turning your pc off before midnight when you should be working...yes...that means Monday-Sunday...and they will tell you that you are paid enough so do what we say. - Over 50% turnover rate...most toxic work environment one could imagine...literally 50% of the property team left a 100k+ job...you don't walk away from a job that pays that much unless it is extremely unbearable...and it really is. Me and almost of my entire hiring group quit in under a year. Everyday you hear of another person quitting. Everyday is the worst day of your life like office space...managers will smile for show but when you talk to them in person, they make fun of the associate managers more than anyone else. Everyone that has ever gotten anywhere in claims has kisses more tail than you can imagine and everyone makes fun of management because they know that's the only reason they got there. - Managment speaks to you like you would imagine a parent speaking to a child (they hate their jobs and it trickles down to the way they treat you)...insanely hard to imagine that this occurs in a company like travelers...myself and other new hires have and will continue to write letters to management to let them know what goes on in the sick claims department in Connecticut. Some people cry everyday...completely sick work environment...when you don't finish your work for the day after working 18 hours...your manager will tell you that your lucky you had time to sleep... - Every person that has moved up is the son/daughter of an exec or has connections. Small group of senior members and they are all friends and they are all from Texas. - Theybnever pay for any school or development....they will just say it is not related to your job...so a masters in finance or risk management is not related to claims???? Hmmmm - They will tell you that they care about your safety but will also tell you that you need to get the job of 3 done in one day. Adjusters are constantly on disability and leave...not because of anything other than managers pushing employees to work 18-20 hours a day. Literally, most employees quit in under a year. - Managers are miserable...over worked...all old timers are gone and moved to other carriers...really horrible and toxic place...I quit a little over a year into it and I lasted the longest from my group...I am leaving soon as I accepted a position at another carrier but in all knonesty I would rather make nikes in a sweatshop than work for travelers claim department...

5.0
Mar 16, 2020

This is the BEST place even during the worst times

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Travelers is a place of people! During difficult times such as these, we heard directly from our CEO of the plans in place to keep us operational but more importantly of the care and concern for us as employees! I love this place. It is definitely that power of "us" that makes Travelers a top choice for job seekers.

Cons

None that I can think of.

Viewing 19 - 21 of 6,764 Reviews

Glassdoor has 7,523 Travelers reviews submitted anonymously by Travelers employees. Read employee reviews and ratings on Glassdoor to decide if Travelers is right for you.