Travelers reviews

4.2

84% would recommend to a friend

(6,765 total reviews)
avatar

Alan D. Schnitzer

90% approve of CEO

84% positive business outlook

Travelers has an employee rating of 4.2 out of 5 stars, based on 6,765 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Travelers employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

7K reviews
1.0
Jul 28, 2021
Recommend
CEO approval
Business Outlook

Pros

PTO and benefits are decent. Some work from home options. Fellow employees are good hard working people. Pay used to be good but don't expect any raises or bonuses. Heard it's better outside of claims

Cons

All my coworkers were miserable and stressed to the point of going out on leave. We got henpecked to death over minute data details so corporate can analyze data rather than grade us on the big picture of how we handled the claim. The expectations changed every time the wind blew and it became impossible to keep up with because you are so busy. The company seems to have taken a nose dive the last few years in regards to the morale. Raises are small (if at all). We used to get bonuses but now they expect you to work more and more claims and you better not complain. At least other insurance companies offer profit sharing. Travelers used to pay above the competition but not anymore. Staffing is always off and expectations just keep increasing.

2.0
May 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Good work life balance Non toxic work environment

Cons

No flexibility in remote work despite unhappy employees across the board. Pay raise is insulting considering the current state of inflation.

3.0
Jul 7, 2018
Recommend
CEO approval
Business Outlook

Pros

- Good pay. - Good benefits. - Some of the people are really nice. - Having the company's name on your resume can help open doors within the industry.

Cons

Everything else. You'll see a lot of great reviews from first year employees, and there's a reason for that. Travelers has an unspoken "up or out" policy. I've been told this by VERY reliable sources. So while they strive to keep new hires happy for their first year there, afterwards the rug gets pulled out from under everyone. Among tenured employees, they're seeking to promote the top 20% or so, who are mostly selected based on how popular they are among the management team. The other 80% or so of new hires will be driven out of the company. No one believes it'll happen to them until it does. Speaking out about these things can cause a person to get labelled a disgruntled employee by others, at least until the machine goes into effect against those others also and they experience what's going on for themselves. So if you were wondering why turnover is so high there, the cat is out of the bag. If you get an opportunity to work at Travelers take advantage of it, but have an exit-plan ready upfront. The company will use you then spit you out, so don't get caught worrying about loyalty. Just use them for what they're good for -- the pay, the benefits, and the experience. But look out for yourself first and foremost. Treat your relationship with the company the way they treat it: strictly business.

Viewing 16 - 18 of 6,765 Reviews

Glassdoor has 7,524 Travelers reviews submitted anonymously by Travelers employees. Read employee reviews and ratings on Glassdoor to decide if Travelers is right for you.