Travelers reviews

4.2

84% would recommend to a friend

(6,803 total reviews)
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Alan D. Schnitzer

90% approve of CEO

85% positive business outlook

Travelers has an employee rating of 4.2 out of 5 stars, based on 6,803 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Travelers employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

7K reviews
3.0
Oct 29, 2022
Recommend
CEO approval
Business Outlook

Pros

If you are dedicated to the company and advancing your career in insurance, management is more than willing to support you career if you are a top performer.

Cons

Employees in low level positions are just a number in attaining the companies profit/bottom line. Board of directors are paid an insanely high salary including bonuses (if you are an employee stockholder, be sure to read annual shareholder meeting notes and vote by proxy on outrageous executive compensation), while service reps, underwriters, sales, and other lower level positions have to fight to receive a small raise. If you tend to be a top performer or (well, let’s say it how it is) a “suck-up,” you will do well at this company.

2.0
Oct 29, 2022
Recommend
CEO approval
Business Outlook

Pros

- Coworkers - Lunch on the House - Stable company - Great guest speakers in Hartford

Cons

- Old fashioned thinking. A lot of “grandfathering” or additional benefits provided to old employees and not newer ones. For example-people who started before an arbitrary date in 2020 can work from home 3 days per week-everyone else only gets 2. Rising inflation, high gas, rising childcare costs effect all of us not just your tenured. The Tampa office is right in the middle of a traffic nightmare, it’s freezing cold, dirty (people come in sick & cough everywhere-there’s never any wipes to sanitize) and the managers barely speak to you and don’t care to know you. Hybrid policy should be consistent for everyone. - Horrible training. You must be self motivated to succeed in this role. There is no corporate training- success depends on who you know, what you previously know, and who will send you job aides. There was one employee there that took many of us new people under her wing. Thank goodness for her but that is not fair to that employee to have to “save” the entire dept. - Lack of recognition & bonuses - was not uncommon to hear from tenured employees they hadn’t had a bonus in years. Yet we had meetings hearing about billions in profits from the CEO…great! - Dept in constant chaos and turnover, causing claims to be recycled around multiple times to those remaining; inconsistency in leadership many got away with not working their claims for months only to leave the company & their work for others. Certain employees get suppressed from new claims by their managers while others drown in claims with no suppression guidelines only depends on what that manager wants to do. - Lots of talk about D&E&I but no real meat with those potatoes. Little to no diversity in senior leadership. Travelers is trying to liberalize but is wholly conservative at it’s core - these efforts are forced & come off as fake & tone deaf. Put your money where your mouth is and hire senior claims leaders that actually look like the demographic that’s on the floor. The diverse talent is out there.

1.0
Oct 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits and they have vending machines

Cons

You pretty much have to be part of the LGBTQ COMMUNITY to work here. They praise being gay and taking vaccines. Although neither would have a place at work. They went as far as reporting if you were vaccinated or not which violates HIPPA

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Travelers Response
3y
We appreciate you sharing your thoughts with us. Travelers' COVID-19 vaccination policies vary by the position and location of our employees and our teams have established these policies in accordance with applicable laws and regulations. If you have questions pertaining specifically to you, please contact the Employee Services Unit at 800-441-4378.
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