Trident Customer Service Representative CSR reviews

Not sure how it claims to be the best top 100 place to work in the UK. As it's the worst company I've ever worked. It's difficult to really find any trust with this company. To begin with, I was missold the job at interview. The company seems to change the goal posts quite regularly and lie alot. I was told by colleagues this was a normal occurrence from the Directorship team. Expected to work long unpaid hours which seems to go unnoticed by management. The CSR role is quite stressful which explains the high turnover of staff. No one in the company seems happy to be there.