Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)
avatar

Jane Sun

87% approve of CEO

73% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

829 reviews
5.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Working in the travel industry is more than just a job; it’s an invitation to experience the world while helping others do the same. One of the most exciting pros is the direct access to industry-exclusive perks, such as "FAM" (familiarization) trips and significant discounts on flights and hotels. Beyond the perks, you are surrounded by a community of globally-minded colleagues who share a passion for culture and adventure. This environment fosters a creative atmosphere where you aren't just selling a product, but rather crafting lifelong memories and facilitating meaningful cultural exchanges for people from all walks of life.

Cons

I've been working here for 1 year now, i dont see any cons working at Trip.com

5.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

What I really enjoy the most about working at Trip.com is the opportunity to work with people from so many different nationalities, working environment is really good, the Company offer the opportunity to grow and move to different position, if you enjoy the Travel Industry I think this is a really nice place to get experience, good benefits and perks including travel credit every year, I really enjoy the events and activities that we often have at the Edinburgh Office make your feel part of the company and also motivated.

Cons

If I have to say something as cons I would say the volume of workload, this is a very busy contact Centre in constantly growing but is manageable.

Viewing 46 - 48 of 829 Reviews

Glassdoor has 925 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.