Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good salary compared to similar positions with other companies." ((in 49 reviews)); "People are nice and efficent" ((in 38 reviews)); "Good benefit and travel incentives." ((in 32 reviews)); "work life balance is good" ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 52 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 11 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(835 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

835 reviews

5.0

Mar 24, 2025

Salary + Benefit + Working Atmosphere

Market manager

Recommend

CEO approval

Business Outlook

Pros

# Salary = Trust that competitive salary with other OTAs. # Benefit = competitive benefit such as day of annual leave, group insurance, other activities # Working Atmosphere = Aggressive and high pressure to complete your goal.

Cons

High pressure to complete your goal and have a reason behind the scene that we can't control, such as aggressive selling prices from other OTAs.

5.0

Mar 21, 2025

One of the best companies I've worked for!

Product growth specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits, value as employee, team buildings and team cooperation

Cons

Extra hours and lack of global processes (tech hack)

5.0

Mar 20, 2025

Very good company to work and growth as a professional

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

- Strategic senior management that actively supports employees while continuously driving company improvement - Dynamic culture built on excellence, personal growth, and innovation - Great environment for developing expertise in customer service, digital platforms, and multicultural business practices

Cons

- Nothing to complaint about the company

Viewing 478 - 480 of 835 Reviews

Jobs at Trip.com Group

Market Manager (Osaka, Japan)

Market Manager, Americas

Senior Product & Business Analyst, US & Canada

Trip.com Group

Trip.com Group reviews

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Reviews by job title

Salary + Benefit + Working Atmosphere

One of the best companies I've worked for!

Very good company to work and growth as a professional

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